Lead, HR Operations

About BJAK

The original mission of BJAK is we believe people deserve smarter ways to plan, save and grow their money. This is the origin of our name.

Started in 2019, we built the first mobile-first insurance platform, enabling insurance to be accessible online by millions in the region. Today, it's the leading insurance platform in Southeast Asia.

Today, we are expanding ways to help people in the region — this includes spending, saving, investing, exchanging, travelling, and more. Our mission is to help people get more from their money every day.

We have teams working around the world, with over 20 nationalities across our offices and remote locations. We are looking for people who enjoy building, improving, and solving problems.

About the Role

You will lead HR Operations for BJAK's global team.

You will own the operational foundation that supports employees across multiple countries, ensuring HR processes are accurate, compliant, and scalable as the company grows.

This is a hands-on role. You will build and improve HR processes, manage global HR operations, and work with local partners and vendors to ensure a consistent employee experience across different markets.

What You Will Be Doing

• Own HR operations across the global employee lifecycle, including onboarding, transfers, promotions, and offboarding

• Build and improve HR processes, policies, and SOPs that can scale across multiple countries

• Oversee global HR systems, employee records, reporting, and data governance

• Manage payroll coordination, benefits administration, employment documentation, and statutory compliance with local partners and EOR providers where applicable

• Ensure HR operations remain accurate, compliant, and audit-ready across all locations

• Improve operational efficiency through process redesign, automation, and system improvements

• Lead and develop the HR Operations function while partnering with leadership to support global expansion

What You Will Need

• 7+ years of experience in HR Operations, People Operations, or HR Administration

• Experience supporting employees across multiple countries or regions

• Strong understanding of global HR operations, employment documentation, payroll coordination, HR systems, and compliance

• Experience building and improving HR processes in a fast-growing company

• Strong operational mindset with high attention to detail

• Comfortable balancing hands-on execution with process improvement

• Strong communication and stakeholder management skills

• Ability to work across different countries, cultures, and time zones

Location

This role is based in Malaysia. This is a hybrid role. You are expected to work from our Malaysia office at least 3 days per week.

Language

English is our main working language across global teams. Strong English communication is required.

Interview Process

Our process is designed to move fast:

1. Online assessment or practical task

2. Role-specific interview

3. CEO / final round

For strong candidates, we aim to complete the process and make an offer within 1 week from the start of the interview process. Candidates who complete assessments quickly will be prioritized.