There are over 5 billion users using basic applications today such email, notes, tasks, calendar and they're not AI-native. Our mission is to build proactive applications for anyone in the world, who are not used to complex prompting. We aim to bring intelligence to conversations, errands, organising and workflows, with minimal prompting.
Our product focuses on achieving high reliability for long-running workflows, persistent context, and real-world task completion. We believe products will greatly reduce hallucinations.
Our objective is to organise anyone's life, allowing us all to spend time on valuable and meaningful things.
You will lead HR Operations for ActAI's global team.
You will own the operational foundation that supports employees across multiple countries, ensuring HR processes are accurate, compliant, and scalable as the company grows.
This is a hands-on role. You will build and improve HR processes, manage global HR operations, and work with local partners and vendors to ensure a consistent employee experience across different markets.
Own HR operations across the global employee lifecycle, including onboarding, transfers, promotions, and offboarding
Build and improve HR processes, policies, and SOPs that can scale across multiple countries
Oversee global HR systems, employee records, reporting, and data governance
Manage payroll coordination, benefits administration, employment documentation, and statutory compliance with local partners and EOR providers where applicable
Ensure HR operations remain accurate, compliant, and audit-ready across all locations
Improve operational efficiency through process redesign, automation, and system improvements
Lead and develop the HR Operations function while partnering with leadership to support global expansion
7+ years of experience in HR Operations, People Operations, or HR Administration
Experience supporting employees across multiple countries or regions
Strong understanding of global HR operations, employment documentation, payroll coordination, HR systems, and compliance
Experience building and improving HR processes in a fast-growing company
Strong operational mindset with high attention to detail
Comfortable balancing hands-on execution with process improvement
Strong communication and stakeholder management skills
Ability to work across different countries, cultures, and time zones
This is a hybrid role. You are expected to work from our local office at least 3 days per week, with the remaining days offering flexibility to work remotely.
Candidates should be based in, or able to work from, the location where the role is advertised.
English is our main working language across global teams. Strong English communication is required.
Our process is designed to move fast:
1. Online assessment or practical task
2. Role-specific interview
3. CEO / final round
For strong candidates, we aim to complete the process and make an offer within 1 week from the start of the interview process. Candidates who complete assessments quickly will be prioritized.
Skills Required
- 7+ years of experience in HR Operations, People Operations, or HR Administration
- Experience supporting employees across multiple countries or regions
- Strong understanding of global HR operations, employment documentation, payroll coordination, HR systems, and compliance
- Experience building and improving HR processes in a fast-growing company
- Strong operational mindset with high attention to detail
- Ability to balance hands-on execution with process improvement
- Strong communication and stakeholder management skills
- Ability to work across different countries, cultures, and time zones
- Strong English communication
- Ability to work from the Malaysia office at least three days per week in a hybrid arrangement
What We Do
Our mission is to develop technology based solutions to improve financial inclusion. We develop new & innovative platforms & services globally. For example, we are the first platform to simplify and digitise comprehensive life and medical insurance, supported by AI agent. BJAK is the largest insurance platform in Southeast Asia. If you enjoy building cutting edge platform-ecosystems that gives equal access to financial services to everyone at scale, join us

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