Lead HR Operations Specialist – Japan

Job Description SummaryIn this role, you will be responsible for leading one or more HR Operations process(es) which includes developing an in-depth understanding of systems, processes, and legislative rules. Identify trends and/or process improvements and take ownership of all operations-focused tasks for that process(es) including daily work, outsourcing, and auditing. Leverage deep expertise to work collaboratively across internal operations teams and with the business to resolve issues.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Roles and Responsibilities

• 1つ以上の人事オペレーション業務の実行を支援し、業務の優先順位付けや課題解決をリードする。

• 制度やポリシーに関する知識を活用し、運用面での実現可能性について制度・ポリシーの担当者へフィードバックを提供する。

• 日々の業務において、正確性・迅速性・品質を維持し、関連する法令、規制、GE HealthCareのポリシーに準拠した運用を行う。

  各種指標の管理、レビュー準備、災害復旧テストや年末業務の調整などを支援する。

• 業務処理手順に関する幅広い知識を習得し、業務を円滑に遂行する。

• 業務改善の機会を特定し、部門横断的なチームと連携して、無駄や手作業を削減し、グローバル標準に沿った運用へ整え、生産性を向上させる施策を実行する。

• 円滑な業務運営と従業員体験の向上を実現するため、採用チーム、制度企画チーム、HRビジネスパートナーチームなどの各ステークホルダーと効果的なコミュニケーションを図る。

• Workdayのシステムに関する知識を活かして、プロセス運用や監査対応をする。

• 社内チームやビジネスステークホルダーと協力し、業務上の課題を解決する。必要に応じてエスカレーションする。

• 中規模のプロジェクトに参加し、計画通りに進めるための実行支援や、スケジュール・進行方法の管理に貢献する。

• 社内外の顧客に対して、複雑な処理上の課題やエスカレーション対応を行いながら、「ベスト・イン・クラス」のカスタマーサービスの提供を推進する。

• Lead the execution of one or more HR Operations processes, providing input on work prioritization and assisting with issue resolution.

• Apply knowledge of plans and policies to support their implementation and provide feedback to owners on operational feasibility.

• Ensure accuracy, timeliness, and quality in daily operations, maintaining compliance with relevant regulatory, legal and GE HealthCare policy requirements.

• Assist in tracking metrics, preparing for reviews, and coordinating activities such as disaster recovery testing and year-end processes.

• Develop broad knowledge of processing procedures to ensure successful execution

• Identify opportunities for process improvement and collaborate with cross-functional teams to implement impactful changes that reduce waste, manual work, align with global standards and increase productivity

• Maintain effective communication with stakeholders across Talent Acquisition, Total Rewards, and HR Client Delivery to ensure smooth operations and better employee experience.

• Utilize Workday system knowledge to support business processes and audits.

• Collaborate with internal teams and business stakeholders to resolve operational issues, escalating when necessary.

• Participate in medium-sized projects, contributing to execution and ensuring adherence to timelines and methodologies.

• Resolve complex processing issues and escalations for internal and external customers while promoting “Best in Class” customer service

Required Qualifications

• Fluency in Japanese and English knowledge both verbal and written 

• Bachelor’s degree from an accredited university or college in related area 

• All candidates must have a minimum of 3+ years of experience in HR operations or related work experience, ideally within a multinational organization

• To be successful in this role, you will need to have the ability to work in a complex and rapidly changing work environment across multiple stakeholder groups and countries, with comfort and efficiency

Desired Characteristics

• Solid interpersonal skills: ability to work effectively in a team-based environment

• Strong customer service focus, with the ability to anticipate customer needs with a high level of responsiveness

• Proficiency in HR systems (ex. Workday) and AI technologies

• Ability to quickly embrace new technologies

• Supportive team player with a drive to create a positive work environment

• Applies solid judgment ensuring integrity, compliance, & confidentiality

• Passion for continuous process improvement and simplification

• Strong analytical and problem-solving skills with proven ability to organize and analyze data

• Ability to work in a fast-paced environment, prioritize multiple tasks and meet deadlines

• Self-starter who can manage multiple tasks simultaneously with minimal supervision

• Comfortable delivering against quantitative and qualitative performance metrics

• Proficient in the use of Microsoft applications: Outlook, Excel, Word, and PowerPoint

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

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Additional Information