Lead Hospitality Specialist

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

Essential Job Responsibilities

• Leads and manages hospitality services to ensure a high level of guest satisfaction.

• Coordinates and oversees events to ensure they run smoothly and meet organizational standards.

• Manages food and beverage (F&B) services, ensuring quality and compliance with health and safety regulations.

• Provides exceptional guest service by addressing inquiries, resolving complaints, and ensuring a positive experience.

• Utilizes Customer Relationship Management (CRM) systems to track and manage guest interactions and preferences.

• Maintains inventory of hospitality supplies and ensures timely replenishment.

• Implements and monitors hospitality management practices to enhance service delivery.

• Develops and maintains professional relationships with vendors and service providers.

• Ensures compliance with hospitality standards and regulations.

• Trains and supervises hospitality staff, ensuring adherence to company policies and procedures.

• Monitors and evaluates guest feedback to continuously improve services.

• Prepares and maintains reports and records related to hospitality services and events.

• Collaborates with other departments to coordinate and support hospitality-related activities.

Qualifications & Requirements

• Education: High School Diploma

• Experience: Proven experience in hospitality management or a related field, with a minimum of 1+ years in a supervisory or lead role.

• Desired Skills: Customer Relationship Management (CRM), Customer Satisfaction, Customer Service, Event Management, Food And Beverage (F&B), Guest Service, Inventory Management, Oral Communications, Outstanding Organizational Abilities, Professional Etiquette, Written Communication

• Certifications: None required; certifications in hospitality management or related fields are a plus.

• Ability to lift or move 40 lbs. or greater

• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.

• Ability to walk, bend, kneel, stand or sit for an extended period of time

#INDHP

The Compensation range for this role is 23.00 to 30.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Click here to learn about Epiq's Benefits.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.