SMX is seeking a Helpdesk Technician, Supervisor to lead a team responsible for providing IT support services related to the Navy Marine Corps Intranet (NMCI). Your role involves managing team members, ensuring efficient service delivery, and maintaining compliance with contract boundaries and government regulations, while maintaining the standard NMCI POC duties.
- Manage and lead a team consisting of NMCI Points of Contact (POCs), Asset Managers, and Activity Contract Technical Representatives (ACTR Staff)
- Actively participate in the acquisition and deployment of NMCI hardware, software, and infrastructure services alongside the team
- Support NMCI POC team members in developing high-quality customer support skills
- Foster working relationships with NMCI customers
- Provide Tier 1 IT support, resolving basic technical issues related to NMCI services
- Offer guidance and support to team members handling more complex cases
- Collaborate with Contract and Government leadership to establish processes and policies
- Ensure timely and accurate delivery of NMCI services
- Work with other Contract Leads and the Standard Operating Procedure (SOP) team to develop and implement policies and procedures
- Continuously improve service quality and efficiency
- Conduct regular team meetings to discuss ongoing issues, project updates, and continuous improvement strategies
- Provide training and support to team members, fostering a culture of growth and development
-
- Ensure that the team operates within Contract boundaries and complies with government regulations
- Provide metrics related to NMCI services to Contract and Government leadership
- Required clearance: Secret or the ability to obtain
- Proficient with Windows Operating Systems
- Proficient with Microsoft Office
- Strong customer service skills
- Proficient user of NET and HPSM
- Knowledge of NMCI, Field Services, and STRAN processes and procedures
- General IT certifications
- IT college credits
- Supervisory skills a plus
#LI-KK1 #CJPOST
At SMX®, we are a team of technical and domain experts dedicated to enabling your mission. From priority national security initiatives for the DoD to highly assured and compliant solutions for healthcare, we understand that digital transformation is key to your future success.
We share your vision for the future and strive to accelerate your impact on the world. We bring both cutting edge technology and an expansive view of what’s possible to every engagement. Our delivery model and unique approaches harness our deep technical and domain knowledge, providing forward-looking insights and practical solutions to power secure mission acceleration.
SMX is committed to hiring and retaining a diverse workforce. All qualified candidates will receive consideration for employment without regard to disability status, protected veteran status, race, color, age, religion, national origin, citizenship, marital status, sex, sexual orientation, gender identity or expression, pregnancy or genetic information. SMX is an Equal Opportunity/Affirmative Action employer including disability and veterans.
Selected applicant will be subject to a background investigation.
What We Do
SMX is a global technology and advanced engineering provider specializing in Cloud Solutions, C5ISR, and Advanced Engineering / IT. Our tradition of delivering innovative, technical solutions dates back to 1995, however, you may know us better by one of our legacy company names: Trident Technologies, Smartronix, Datastrong, or C2S Consulting Group. With the support of OceanSound Partners, our private equity investment sponsor, we began operating as one business starting in 2019 and became SMX in 2021. We operate in close proximity to our clients around the globe and have core locations in Alabama, California, the DC Metro, Florida, Hawaii, Maryland, and Massachusetts.
Today, as SMX, we are one team and together empower government and commercial enterprises to become more effective, innovative, and resilient, no matter what challenges they face.
SMX offers competitive benefits, excellent work environments, and growth opportunities for our employees while continuing to expand operations and support our communities. We have more than 25 years of rapid and consistent growth with continuous recognition as an employer-of-choice technology company. In addition, we have earned coveted industry quality and business certifications; have a strong commitment to business partnerships, ethics, compliance, and sustainability; and have a multitude of premier contracting vehicles. The combination of these attributes allows us to provide sound, repeatable business solutions yet remain flexible and agile to quickly adapt to specific customer requirements.
Committed to ensuring the highest levels of customer satisfaction, SMX is structured around the programs and technologies we support to provide optimal and seamless operations. We have maintained a reputation for excellence, helping to assure the missions of our Department of Defense, Public Sector, Fortune 1000, and other Government and commercial customers.
.png)
.png)
.png)
