With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
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Job Summary
Generate Leads for SalesJob Description
Key accountabilities
Sales to Retail customers with operational rigor and compliance with KYC requirements: (80%)
Deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling of Bank’s consumer lending products to meet set sales targets.
Provide direct “hands on” sales support (quality lead generation and effective follow up) to generate and convert quality leads into sales.
Submit and check correctness of the completed application forms of different products in line with Bank policies and requirements to line manager for review.
Comply with general Operational risk & Rigor requirements e.g., Health & Safety standards and security of premises, KYC, and anti-money laundering regulations.
Customer Service (15) %
Provide excellent timely customer service in line with Absa values and policies.
Resolve customer queries, complaints and process their applications within the bank ‘s service level agreements. Escalate any unresolved queries, or queries not resolved in a short period of time to the Line Manager.
Build relationships with internal service providers (Operations and the KYC Helpdesk, credit unit) to ensure a quick turnaround time of escalated queries, complaints, and submitted product applications.
Technical Experience and Capability (5) %
Pursue continued improvement in personal development by participating in learning and development trainings assigned.
Agree annual performance objectives with the line manager, including specific sales targets.
Role/Person specification
Education and experience required.
Bachelors Degree that is relevant to the role
Experience in a front-line banking sales/marketing/service environment.
Role requires pro-active sales generation, and the role holder will be required to spend a lot of time in the field making sales pitches to potential customers.
Knowledge & Expertise:
Education and Experience Required
First Class or Second Class degree
A credit in math and English at O level
At least 2 Principal Passes in A level
Experience of competitor products sales advantage
Communication and Interaction required:
Staff in own area (manager, subordinates, colleagues)
Staff outside own area
Internal customers (other than staff in own area)
External Customers
Knowledge & Skills:
Basic knowledge of the bank’s products and services advantage
Basic understanding of how the Bank operates advantage
Knowledge of local banking policies and laws
Essential
Outstanding relationship and interpersonal skills
Strong selling and negotiation Skills
Strong Presentation Skills
Problem solving Skills
Team Skills
Communications Skills
sales focus
Preferred
Thorough understanding of the financial services industry.
Proven sales track record in financial services or related industry.
Competitor product sales experience
Innovativeness
Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)Skills Required
- Bachelor's Degree relevant to the role
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies
- First Class or Second Class degree
- A credit in Math and English at O level
- At least 2 Principal Passes in A level
- Experience in a front-line banking sales, marketing or service environment
- Experience of competitor products sales (advantage)
- Basic knowledge of the bank's products and services (advantage)
- Knowledge of local banking policies and laws
- Outstanding relationship and interpersonal skills
- Strong selling and negotiation skills
- Strong presentation skills
- Problem solving skills
- Team skills
- Communication skills
- Sales focus
- Thorough understanding of the financial services industry
- Proven sales track record in financial services or related industry
- Innovativeness
Absa Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Absa Group and has not been reviewed or approved by Absa Group.
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Healthcare Strength — Medical aid, group life, disability, and funeral cover are described as comprehensive, with features such as terminal‑illness advances and beneficiary grocery benefits. Wellness and assistance offerings support overall financial and personal wellbeing.
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Retirement Support — A pension fund and group retirement arrangements are positioned as core benefits within fixed remuneration. Retirement coverage is embedded alongside other protections as part of standard employment.
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Equity Value & Accessibility — Employee share‑ownership (eKhaya) and equity‑linked awards broaden wealth‑sharing, with dividends or cash‑equivalent participation in some markets. This provides longer‑term value beyond base pay.
Absa Group Insights
What We Do
Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise growth on the African continent and beyond. We’re a truly African brand, inspired by the people we serve in Botswana, Ghana, Kenya, Mauritius, Mozambique, Seychelles, South Africa, Tanzania, Uganda, and Zambia. We also have representative offices in China, Namibia, Nigeria and the United States, as well as securities entities in the United Kingdom and the United States, along with technology support colleagues in the Czech Republic.
