The Inside Sales Representative is responsible for generating sales opportunities, supporting revenue growth, and enhancing customer engagement through phone and email interactions. The role focuses on identifying customer needs, promoting products and services, qualifying leads, supporting sales campaigns, and collaborating with field sales teams to drive business growth.
Key Responsibilities- Generate new sales opportunities and identify upselling and cross-selling opportunities through proactive customer outreach.
- Engage with customers via phone, email, and digital channels to understand requirements and promote relevant products and solutions.
- Qualify leads and coordinate handoff of sales opportunities to the outside sales team when required.
- Provide customers with product information, technical guidance, pricing, and product selection support.
- Prepare and manage quotations, process orders, and ensure timely follow-up on customer requests.
- Coordinate with internal teams to expedite orders and resolve customer inquiries.
- Support sales campaigns, customer retention initiatives, and lead generation activities.
- Maintain accurate records of customer interactions, opportunities, and sales activities in CRM systems.
- Monitor customer accounts and identify opportunities to increase revenue and improve customer satisfaction.
- Achieve assigned sales targets and contribute to overall business objectives.
- Bachelor's degree in Business, Engineering, Marketing, or a related field.
- 2-5 years of experience in Inside Sales, Sales Support, Customer Service, Business Development, or a related role.
- Strong communication and interpersonal skills.
- Ability to build customer relationships and influence purchasing decisions.
- Experience in lead generation, customer engagement, and sales support activities.
- Strong organizational skills with the ability to manage multiple priorities.
- Proficiency in CRM tools and Microsoft Office applications.
- Ability to work collaboratively in a fast-paced environment.
- Experience in B2B sales or technical product sales.
- Knowledge of order management, quotation processes, and sales operations.
- Experience supporting field sales teams and managing customer accounts.
- Strong problem-solving and customer-focused mindset.
- Customer Focus
- Communication Skills
- Sales Acumen
- Relationship Building
- Time Management
- Problem Solving
- Team Collaboration
- Results Orientation
This role is ideal for a proactive sales professional who enjoys engaging with customers, generating business opportunities, and supporting revenue growth through effective inside sales activities.
Skills Required
- Bachelor's degree in Business, Engineering, Marketing, or a related field
- 2-5 years of experience in Inside Sales, Sales Support, Customer Service, Business Development, or a related role
- Strong communication and interpersonal skills
- Ability to build customer relationships and influence purchasing decisions
- Experience in lead generation, customer engagement, and sales support activities
- Strong organizational skills with the ability to manage multiple priorities
- Proficiency in CRM tools and Microsoft Office applications
- Ability to work collaboratively in a fast-paced environment
- Experience in B2B sales or technical product sales
- Knowledge of order management, quotation processes, and sales operations
- Experience supporting field sales teams and managing customer accounts
- Strong problem-solving and customer-focused mindset
Johnson Controls Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Johnson Controls and has not been reviewed or approved by Johnson Controls.
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Retirement Support — Retirement support is positioned as a meaningful part of the package through employer 401(k) matching, repeatedly framed as a strong pillar of the overall rewards mix. The matching contribution is described with specific match levels in multiple places, reinforcing perceived value for long-term saving.
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Leave & Time Off Breadth — Time off is presented as comparatively robust, with multiple paid holiday categories, vacation time, and sick time described as generous or “amazing” in places. Paid time off breadth appears to be a consistent contributor to total rewards attractiveness beyond base pay.
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Flexible Benefits — Benefits are described as broad and customizable, spanning standard medical/dental/vision plus optional add-ons like pet insurance, identity protection, and legal support. Tuition reimbursement is repeatedly highlighted as a high-value option supporting professional development.
Johnson Controls Insights
What We Do
At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centers and manufacturing. With a global team of 100,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers’ mission. Our leading portfolio of building technology and solutions includes some of the most trusted names in the industry, such as Tyco®, York®, Metasys®, Ruskin®, Titus®, Frick®, Penn®, Sabroe®, Simplex®, Ansul® and Grinnell®.
