Lead Functional Analyst

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The Lead Functional Analyst is responsible for the implementation (through projects) of Oracle and non Oracle based applications to meet the needs of the business user community. Equally important is the daily operational support of the user community by handling trouble tickets logged and performing user support to keep the business running. The role encompasses translating business requirements into functional requirements; development and configuration of the software; development of test cases; testing; development of training materials; user training; development of support materials; user support; standby; bug fix; change requests (enhancements) during projects; documentation and general support. The main deliverable of this role is to drive adoption and usage of applications in the business user community.

WHAT YOU WILL DO:

• Support the Applications Manager to meet team objectives
• Responsible to meet project functional requirements within agreed time and quality metrics
• Implementation of Oracle applications according to Oracle best practise; prevent new and reduce existing customisations and maintain the software at the latest supported version – this is achieved through a focus on projects (“build”) for Oracle applications prior to transitioning to the Service Delivery team; can be allocated to support (“run”) if capacity allows. Equally important is the delivery of non Oracle based applications and technologies
• Impact analysis of new / changed user requirements highlighting changes required;  violation of non-customisation rules; application functionality mapping to user functional requirements
• Conduct design; configuration; testing; user training; onboarding and induction support of new team members; mentoring of Oracle Functional Analyst
• Prepare projects for transitioning into production including rectification of all bugs prior to transitioning; updated document; testing and conducting disaster recovery test
• Attend to bug fixes and change requests (enhancements), during the project and prior to the end of post go live support phase, within applicable SLA and quality levels (right first time fix)
• Train, guide and support business Super Users on the correct usage of applications with on site support at manufacturing / warehouse / depot sites
• Identify out of compliance to IT strategy; policies; governance frameworks; standards - propose and execute rectification actions
• Identify and execute opportunities for continuous improvement in IT services delivery; includes identifying patterns of user behaviour that may require additional retraining and support
• Create and maintain relevant documentation such as business processes; functional designs; configuration, maintenance and support guides; test cases; user guides and training guides. Documentation is per the Oracle OUM and AIM methodologies for Oracle applications and other methods for non Oracle applications
• Provide after business hours support per applicable schedule
• Proactively increase own understanding and abilities for all applications (including Oracle modules)

WHAT YOU WILL BRING TO THE TABLE:

Key attributes and competencies

• Teamwork; patience; determination and focus on task delivery
• Detailed orientated; analytical thinking; problem solving; ability to innovate and find work arounds
• Ability to work independently with minimum supervision
• Ability to work under pressure; in stressful solutions to tight timelines on multiple initiatives simultaneously

Experience

• BSc (Information Systems) or similar
• 6-8+ years in an Oracle Functional Analyst role
• Experience of Oracle E-Business Suite is non-negotiable.

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In accordance with the employment equity plan of Tiger Brands and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups.