Lead Fullstack Software Engineer (Customer Success-GTM)

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Job Category

Software Engineering

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

This team is responsible for managing External Experience on help.salesforce.com and also manages Agentforce experience on the Help portal. The team is in existence for over 10 years, continuing to evolve and expanding into Agentforce technologies. We are a global team with full time employees in AMER and contractors covering APAC timezone.

What are the selling points of the team?

• Being able to work in World class Salesforce Orgs - that service External and Agentforce experience on Help portal in salesforce echo system

• Customer Zero - we engage and partner with T&P in leveraging the beta products before made generally available

• Be able to be part of and manage some of the best Salesforce implementations in the Salesforce echo system

• The role forces individuals to think holistically and at scale at every single step, thus preparing for excellence into future

• Inter-dependencies: Who will this person interact with in terms of internal and external groups? What Departments will they support

• Interact with internal engineering teams in DET, Business and T&P across multiple timezones.

What does success look like for the new hire in the first 60-90 days?

• Getting up to speed on internal processes related to code development, review, release and deployment.

• Understanding how Agentforce is implemented and contributing to team in building/configuring new features.

• Contributing to test automation strategy as required.

• Be the early explorer of new features launched by T&P and implement them for the Help Portal team

• Working closely with Enterprise Architecture team to get alignment on design and approvals from EARB, security, legal, etc

Must haves:

• Overall at least 12 years development experience, with 5+ years in Salesforce

• 1 year working experience or familiarity with Prompt engineering

• Experience working with Apex, Experience cloud, Service Cloud, Javascript, Integration using Mulesoft and with SF to SF using APIs

• Bachelors or Masters equivalent in degree in Computer Science.

• Strong understanding of microservices architecture and experience building scalable, maintainable systems.

• Object Oriented Programming concepts

• Experience with Agile software development and test-driven development.

• Experience with test automation using test-frameworks

• Drive improvements in CI / CD pipeline

• Drive high bar for Observability / Monitoring for existing and any new feature launches

Nice to have:

• Advanced experience in Go, with hands-on knowledge of go-chi for routing and gomega for testing

• Proficiency with Heroku and its ecosystem of add-ons such as Heroku Connect, NGINX, and Redis is essential.

• Comfortable working with Docker, including building and managing Dockerfiles and Docker Compose YAML configurations

• Experience with code reusability, scalable solution and design patterns

• Ability to lead projects and mentor developers in best practices.

• Experience troubleshooting full service stack, end-to-end ownership

• Worked on customer facing applications with high traffic volume

• Present the designs to internal/external groups and review designs of others

• Good knowledge of automation testing frameworks

• Certifications on Salesforce Admin, Salesforce Developer, Agentforce

• Exposure to test automation using Agent Test Framework

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.