Lead Field Content Manager

The Content Manager, Field Enablement, will play a critical role in overseeing our Content Management System (CMS) and onboarding processes for our field teams. This individual will be responsible for creating and maintaining high-quality assets, including Job Aids, FAQs, and self-serve training materials, to enhance the skills and knowledge of our salesforce. The ideal candidate will have a strong background in Instructional Design, Curriculum Development, Taxonomy, and Project Management, Enablement tools, and will excel in a collaborative, cross-functional environment. 

Key Responsibilities: 

Content Management: 

• Oversee the Content Management System (CMS) to ensure all materials are up-to-date, accessible, organized, and aligned with organizational goals. 

• Develop and implement strategies for effective content categorization, tagging, and retrieval. 

• Work with SMEs across the organization to ensure our role-specific Knowledge Base(s) are up-to-date, organized, and relevant.  

• Be a brand ambassador and ensure assets and communications shared by the Field Enablement team align with the latest Sprinklr brand & messaging standards.  

Sales Onboarding: 

• Work closely with our Learning & Performance team to oversee our Learning Management System and the onboarding process for new field team members, ensuring they have the necessary resources and support to ramp up quickly. 

• Create engaging onboarding materials and training plans tailored to various sales roles. 

Asset Creation: 

• Design and develop skills-focused content for global audiences. 

• Develop and maintain a library of high-quality Job Aids, FAQs, and self-serve training modules to support continuous learning and development. 

• Utilize best practices in Instructional Design & Adult Learning Theory to create interactive and impactful learning experiences. 

Cross-Functional Collaboration: 

• Work closely with key stakeholders, including Sales, Presales, Customer Success and Product Marketing to identify content needs and ensure alignment with business objectives. 

• Facilitate regular feedback loops to continuously improve content effectiveness and relevance. 

Project Management: 

• Lead content-related projects from inception to completion, ensuring timely delivery and adherence to quality standards. 

• Coordinate with internal and external resources to manage multiple projects simultaneously. 

Enablement tools: 

• Set up, configure and manage Sprinklr Content management tool (SharePoint) 

• Contribute to the assessment, selection and ownership of Sales Enablement Tools 

• Oversight of Field Enablement content in LMS (Lyearn)  

Qualifications: 

• Bachelor's degree in Education, Instructional Design, Communication, Business, or a related field. 

• 5+ years of experience in content management, instructional design, or sales enablement. 

• Proven track record of creating effective training materials and managing content systems. 

• Strong project management skills with the ability to handle multiple priorities in a fast-paced environment. 

• Excellent written and verbal communication skills. 

• Proficiency with Content Management Systems and e-learning authoring tools. 

• Ability to work cross-collaboratively and build strong relationships with stakeholders at all levels. 

• Creative thinker with a passion for continuous improvement and innovation in training and development. 

• Experience with Microsoft SharePoint 

• Experience in Highspot, Seismic, Allego, HubSpot, Mindtickle or similar is a plus.