Lead Expert

Posted 6 Days Ago
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Aventura, FL
In-Office
Junior
Appliances • Manufacturing
The Role
The Lead Expert manages store operations, drives sales metrics, trains staff, ensures guest experience, performs product demos, and handles managerial tasks as needed.
Summary Generated by Built In

About Us:

Dyson is a global technology enterprise. We’re growing fast and our ambition is huge – more categories, more locations and more people. Dyson launched in the US in 2002, and since then operations have grown exponentially. Our US headquarters is based in Chicago's Fulton Market neighborhood. We also have employees working in field sales, our service centers, and in our growing number of Dyson Demo Stores across the country. 

At Dyson, we sell by demonstrating. Our Experts, Stylists and Retail Strategy and Operations team are Dyson advocates who know our technology inside out and are excited by it. They are the face of Dyson, connecting our world-leading and pioneering technology with shoppers and owners.

About the Role:

  • This is a Seasonal Position with an end date of January.

  • Driving key metrics during shift including store sales, conversion and demonstrations

  • Coaching and training experts and peers

  • Embracing the Dyson Guest Experience model and consistently provide that experience to our guests

  • Partner with service and repair team for intake, processing and repairs

  • Perform product demos and explain product features to customers

  • Collaborating with store management to organize marketing and promotional campaigns and to coordinate activities

  • Ensuring that all Experts adhere to corporate processes and safety standards

  • Carrying keys and alarm codes; opening and closing the store, disarming and arming alarm system

  • Overseeing cleaning, maintenance, and deliveries staff outside of regular business hours

  • Taking an active role in daily operations and supervise daily procedures

  • Handling managerial tasks when the general and assistant managers are unavailable

  • Managing bank deposits, balance point of sale drawers and safe

  • Checking and responding to email and phone messages

 

About You:

  • Minimum of 2 years of experience in a customer-facing, retail setting required, with 1 year in a leadership role                        

  • Experience working with or in a premium or luxury brand strongly preferred

  • Flexible schedule with the ability to work weekends, some weekdays, holidays and as business dictates

  • Bi-lingual language proficiency is a plus

  • Ability to understand the Dyson brand and uphold its integrity                                           

  • Ability to lift, push or pull up to 35 lbs

  • Ability to stand on your feet for up to eight hours at a time

  • HS Diploma or GED required       

 

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.

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The Company
Chicago, Illinois
13,356 Employees
Year Founded: 1993

What We Do

At Dyson we are focused on solving the problems that others have ignored; solving them first using our technology and ingenuity. In order to achieve this we need to pioneer technologies that are different and authentic. This is the core of what we do and who we are. We must strive to create the future, every single day by developing new things, different things, things that go against the grain with a diverse and global team of ingenious minds.

Dyson employs over 14,000 people and is present in more than 80 countries. And while we are growing fast we want Dyson to remain a start-up in spirit with the freedom of experimentation and learning, constantly reinventing our products as well as reinventing how we work, how we sell and how we support our owners. At the same time we are working through the James Dyson Foundation, James Dyson Award and Dyson Institute to inspire future engineers and pioneering a new approach to engineering education.

Underlining everything we do in this diverse environment is the need to always show respect, supporting each other as one team to overcome whatever challenges we encounter. We drive empowerment, development and equality in an inclusive environment for our people around the world.

The future doesn’t just happen, we look to make it happen, to achieve leaps through pioneering new ideas

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