Due to the nature of the projects and specific client security clearance, this role requires the successful candidate to be a Singapore Citizen or Singapore PR.
Thoughtworks is a pioneer in integrating experience design with agile software delivery. Our designers work as part of multi-disciplinary teams that balance the thinking required to understand complex problems with the discipline needed to get high-quality working software into the hands of our clients and customers. Designers at Thoughtworks creatively solve the right problems. We work collaboratively to deliver bespoke software and take on the most challenging problems our clients have.
- You will play an active role in the delivery and design of technology projects that transform how our clients work while developing new digital products and services.
- Collaborate with small, cross-functional teams to create a wide range of experience design deliverables including journey maps, service blueprints, roadmaps, prototypes, and design systems.
- You will facilitate workshops, develop unique design strategies for products and make strategic decisions at the portfolio level.
- Behind the scenes, you will apply various research methods such as context analysis, moderated interviews, experiments and user tests in order to clearly present your methods to your client and teammates.
- Set up inspiring design hypotheses for delivery teams that consist of both Thoughtworkers and our customers.
- Ensure that project scope, risks and updates are regularly assessed and communicated.
- Balance client and Thoughtworker expectations by clearly communicating experience design deliverables.
- Extend your expertise to teammates by providing on-the-job training and support on all aspects of experience design methods and tools.
- Advocate experience design expertise to the broader community outside of Thoughtworks, speaking at conferences, webinars, meetups and more.
- You have at least 10 years of experience in all things experience design with specialities in at least three additional areas such as user research, service design, digital product design, interface design, visual design or other design-related disciplines.
- You're comfortable leading and advising research activities on experience design projects, employing different methods such as contextual inquiry, moderated interviews, experiments, user testing, etc.
- You bring an inspiring, unique approach to product design and love facilitating client brainstorms and internal sessions with your team.
- You're happy to design solo or collaborate with designers/developers to create a wide range of experience design deliverables.
- A keen interest in helping others grow in their design skills and capabilities.
- You can easily liaise between clients and other key stakeholders throughout projects, ensuring buy-in and gaining trust along the way.
- A knack for communicating and defining project roles to your design teammates with the ability to build confidence in others.
- A passion for contributing to the growing experience design community at Thoughtworks through peer reviews, expanding design teams' understanding of group dynamics and ensuring consistency in the quality of design.
Please share a portfolio link that showcases your expertise in digital products – web and mobile. Enterprise / SaaS experience in your field is preferred.
There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys.
At Thoughtworks, we use AI tools to support our recruitment team with administrative tasks such as drafting communications, scheduling interviews and writing job descriptions.
Crucially, our AI tools do not screen, assess, rank or make hiring decisions. Every application is reviewed by our team and all selection decisions are made exclusively by our interviewers and hiring managers.
We are committed to fairness and responsible AI. We actively manage our AI systems by testing, monitoring for biased outcomes and implementing mitigation measures. We hold our third-party vendors to these same high standards through a rigorous governance process. For additional information, please see our full Thoughtworks AI Policy for Recruitment.
Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we’re pushing boundaries through our purposeful and impactful work. For 30+ years, we’ve delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator. Bring your brilliant expertise and commitment for continuous learning to Thoughtworks. Together, let’s be extraordinary.
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See here our AI policy.
Skills Required
- At least 10 years of experience in experience design
- Specialization in at least three additional areas, such as user research, service design, digital product design, interface design, or visual design
- Experience leading and advising research activities using methods such as contextual inquiry, moderated interviews, experiments, and user testing
- Portfolio showcasing expertise in digital products for web and mobile
- Singapore citizenship or Singapore permanent residency
- Enterprise or SaaS experience
Thoughtworks Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Thoughtworks and has not been reviewed or approved by Thoughtworks.
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Leave & Time Off Breadth — Paid time off includes vacation accrual from day one with rollover, personal/sick days, development and service days, and a long‑tenure paid sabbatical. Policies also emphasize comprehensive leave for rest, illness, and rejuvenation.
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Healthcare Strength — Health coverage spans medical, dental, and vision and often extends to families, complemented by mental‑health support through Lyra and Headspace. In some regions, private providers and wellness rewards further bolster healthcare access.
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Parental & Family Support — Parental leave is positioned as generous across regions, with fully paid options in some markets and a comprehensive fertility policy. Adoption and broader family supports are also highlighted.
Thoughtworks Insights
What We Do
We are a global technology consultancy that delivers extraordinary impact by blending design, engineering and AI expertise. For 30 years, our commitment to design-led thinking, engineering excellence and innovation means we prioritize people, build teams with strong technical foundations and embed AI into every step of the process – not just as a tool but as a mindset. It’s this approach that sets us apart, sparks bold ideas and empowers us to drive real, lasting innovation. We’re not preparing for the future – we’re defining it.
Why Work With Us
As technologists, we have a unique role to play in how technology should benefit all of society, pursuing a more equitable future. Part of that role is to continuously educate ourselves on the issues that matter to the causes we believe in. We recognize our privilege and strive to see the world from the perspective of the most vulnerable.
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