Mō te tūranga | About the Role
As a Lead Engineer, you'll provide technical leadership within our Service Operations Engineering squad while influencing engineering standards and practices across multiple teams. You'll help shape our engineering culture by driving consistency, improving technical capability, and promoting best-practice approaches to service operations and platform reliability.
This is more than a senior engineering role. You'll combine hands-on technical expertise with leadership, mentoring engineers, guiding technical decision-making, and partnering with stakeholders to deliver resilient, scalable, and customer-focused technology solutions.
Nā tāu rourou | What will you bring?
- Strong enterprise platform engineering experience in ServiceNow, including integrations, configuration/customisation, upgrades, security, lifecycle management, operability, and technical debt.
- Proven technical leadership within an engineering or product squad.
- Strong solution design and technical decision-making experience.
- Experience working alongside Service Owners/Product Owners, architects, Cyber Security, risk and operational teams.
- Experience influencing other senior technical people and creating shared engineering standards and reusable patterns.
- Strong modern engineering practices, including source control, automated testing, CI/CD and iterative delivery.
- Evidence of coaching and developing engineers, rather than being the person who personally solves everything.
- Experience balancing delivery with reliability, observability, recoverability, performance, security, and maintainability.
- Excellent attitude and communication.
Westpac Hei Wāhi Mahi | Working at Westpac
In addition to immersing yourself in a supportive team environment, you'll receive some great job perks and benefits including:
• 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
• Additional purchased leave options up to 4 weeks per year
• Banking benefits, insurance discounts and superannuation scheme
• Growth and development – we provide opportunities for development and promote internal mobility
• Recognition - we recognise and reward our star performers
• School holiday subsidy - help you balance work and family during school holiday
• 2 Volunteer days per year
Ko mātou tēnei | Our Organisation
At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.
What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. We’re a place where you can bring your whole self, your ideas and your ambition, and have the support and opportunities to keep growing. Here, you can do meaningful work, make a difference for our customers and be part of something bigger. Because when we each bring our best and bring it together, there’s no limit to what we can achieve.
Tono mai ināianei! | Apply Now!
Apply today with your CV and Cover Letter.
The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to build a team rich in different perspectives, experiences and abilities. We encourage people from all walks of life to apply, including those who are neurodivergent, have chronic health conditions or disabilities. Your attitude and passion are as important to us as your experience, qualifications and capabilities.
Mahi tahi tātou, tē katia tātou | Together, we’re unstoppable
Applications close:
22 November 2026Skills Required
- Strong enterprise platform engineering experience with ServiceNow, including integrations, configuration and customization, upgrades, security, lifecycle management, operability, and technical debt
- Proven technical leadership within an engineering or product squad
- Strong solution design and technical decision-making experience
- Experience working with Service Owners, Product Owners, architects, Cyber Security, risk, and operational teams
- Experience influencing senior technical stakeholders and creating shared engineering standards and reusable patterns
- Experience with source control, automated testing, CI/CD, and iterative delivery
- Evidence of coaching and developing engineers
- Experience balancing delivery with reliability, observability, recoverability, performance, security, and maintainability
- Excellent attitude and communication skills
Westpac Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Westpac and has not been reviewed or approved by Westpac.
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Leave & Time Off Breadth — Extensive paid and unpaid leave options span wellbeing leave, Culture/Lifestyle/Wellbeing days, purchased leave up to 12 weeks, career breaks, and various specialized leaves. This breadth supports work-life balance and accommodates a wide range of personal circumstances.
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Parental & Family Support — Parental provisions include 16 weeks full pay (or 32 at half pay) for primary carers, four weeks for support carers, and continued superannuation during unpaid parental leave. Additional supports cover domestic and family violence leave, Family Pathways leave, and grandparental leave.
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Wellbeing & Lifestyle Benefits — Wellbeing resources include counselling and coaching services, workplace mental health training, free nutrition advice, and health insurance access with pre‑existing conditions covered if joined promptly. Financial and lifestyle perks include banking discounts for employees and families and the myDiscounts program.
Westpac Insights
What We Do
Westpac is Australia’s oldest bank and company, one of four major banking organisations in Australia and one of the largest banks in New Zealand. We provide a broad range of banking and financial services in these markets, including consumer, business and institutional banking and wealth management services. We also have offices in key financial centres around the world including London, New York, Hong Kong and Singapore. Westpac Group's portfolio of financial services brands and businesses is focused on our vision, which is "To be one of the world’s great service companies, helping our customers, communities and people to prosper and grow.”
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