Lead Engineer

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

In this role you will be responsible for the overall production support of voice engineering applications in a variety of languages using a diverse toolset. In addition, you will drive exceptional services to CVS Health Clients through a dedicated team of advisers responsible for identifying ways to continuously improve on the services provided to clients and providing communication and updates to senior leaders. As a key member of the Production Support Services team , you will partner with our Business and & Account Management team and our internal IT teams to lead and support the services we deliver and provide to our external clients. You will serve as the single point of contact between the business and technical teams and monitor and provide status of production issues.
Required Qualifications

• 7+ years of production support experience in a large-scale and diverse environment.

• Hands-on experience providing AI solutions for automating & eliminating production issues. 

• Hands-on experience with SRE concepts & implementation.

• Hands on experience in Incident, Request and Change Management.

• Hands-on experience developing and debugging full stack-based applications.

• Hands-on experience developing and debugging Fullstack, Java, Cloud Technologies, IVR Systems, AngularJS or ASP.net or C# or VB.net

• Experience in Backend Webservices, Windows Services

• Experience in Version Control/Build Tools: TFS and GitHub

• Experience in observability tools - Splunk, AppD, DynaTrace, DataDog etc.

• Experience with ActiveBatch or similar Workload Automation and Enterprise Job Scheduling.

• ITIL Qualified & Expert knowledge of ITIL disciplines.

• Experience with all aspects of the software development process including coding, systems, data analysis, testing and operations.

• Experience with Salesforce platform suite including AgentForce for AI based solution support.

• 10-20% travel required

Preferred Qualifications

• Experience with Agile/Scrum methodologies

• Experience with cloud services (Azure, AWS, GCP)

• High degree of self-motivation to work in a fast-paced dynamic environment.

• Strong communication skills are required to facilitate meetings with both technical and business audiences, often across multiple functional departments.

• Demonstrated understanding of various technologies (.Net, C#, MQ, Java/J2EE, etc.)

• Experience with major database management systems, e.g., DB2, Oracle, and SQL Server.

• Expertise in Log4Net, Signal, AltSoft, Castle, XEngine, irAuthor, inRule, DevExpress, WinForms, BizTalk, Elastic Search, Kibana, SSIS and SSRS

• Experience creatively debugging complex system problems spanning entire hosting stack (application, server, communication channels, networking components, etc.), resulting in problem determination and restoration through thorough research and fact finding.

• Be able to exhibit decisiveness and good judgment, even in ambiguous circumstances.

• Experience supporting both proprietary and vendor developed or supported applications.

• Demonstrated successful completion of technical projects

• Demonstrated proficiency working on all phases of SDLC.

• Able to exhibit decisiveness and good judgment, even in ambiguous circumstances.

• Healthcare, PBM, Medicare, or Med D experience preferred.

Education

Bachelor's degree or equivalent experience required

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$101,970.00 - $203,940.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 08/13/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.