The Role
Designs and implements scalable Salesforce Service Cloud solutions for field service, case management, self-service, and digital engagement. Develops Apex, Visualforce, and Lightning applications; configures workflows, objects, permissions, reports, and dashboards; integrates Salesforce with external systems through APIs and middleware; and implements CI/CD pipelines. Troubleshoots complex issues, optimizes performance, and ensures compliance with Salesforce governor limits.
Summary Generated by Built In
Lead Engineer
Job requirements
- Design and implement scalable Salesforce Service Cloud solutions to optimize field service, case management, self-service, and digital engagement processes
- Develop and customize Salesforce applications using Apex triggers, classes, Visualforce, and Lightning components to meet business requirements
- Configure Salesforce Service Cloud features including workflows, approval processes, custom objects, fields, sharing rules, page layouts, record types, permission sets, reports, and dashboards
- Integrate Salesforce with external systems using Salesforce.com APIs, REST/SOAP services, and middleware tools such as MuleSoft or Boomi
- Implement CI/CD pipelines and version control using tools like Git, Copado, Gearset, Jenkins, or Bitbucket Pipelines for automated deployments
- Troubleshoot and resolve complex technical issues, ensuring system stability, performance optimization, and adherence to Salesforce governor limits
- Salesforce Service Cloud expertise, including Field Service, Case Management, Self-Service, and Digital Engagement
- Proficiency in Apex triggers, classes, Visualforce, and Lightning component development
- Configuration of Salesforce workflows, approval processes, custom objects, and fields
- Integration experience with Salesforce.com APIs (REST/SOAP)
- Experience with middleware tools such as MuleSoft or Boomi
- Implementation of CI/CD pipelines and version control tools (Git, Copado, Gearset, Jenkins, Bitbucket Pipelines)
- Experience with Salesforce Experience Cloud and Platform Events
- Knowledge of HTML5, CSS, JQuery, and AngularJS for web and mobile frameworks
- Expertise in OAuth, Single Sign-On (SSO), and JWT authentication
- Familiarity with Salesforce DX (SFDX), Scratch Orgs, and Unlocked Packages
- Understanding of Salesforce integration patterns
- Bachelor's degree in Computer Science, Information Systems, or a closely related discipline
- Salesforce Certified Administrator (201) or Salesforce Certified Platform Developer (401)
- Salesforce Certified Service Cloud Consultant
Experience Range: With at least 4 years of hands-on experience in Salesforce Service Cloud, including expertise across related modules and integrations, and up to 6 years in Salesforce platform development. Key Responsibilities:
Required Skills:
Preferred Skills:
Desired Qualifications:
Additional Information: This is a replacement FRF position.
Skills Required
- At least 4 years of hands-on experience with Salesforce Service Cloud
- Up to 6 years of Salesforce platform development experience
- Salesforce Service Cloud expertise, including Field Service, Case Management, Self-Service, and Digital Engagement
- Proficiency in Apex triggers, Apex classes, Visualforce, and Lightning component development
- Experience configuring Salesforce workflows, approval processes, custom objects, and fields
- Experience integrating Salesforce using REST and SOAP APIs
- Experience with middleware tools such as MuleSoft or Boomi
- Experience implementing CI/CD pipelines and version control using Git, Copado, Gearset, Jenkins, or Bitbucket Pipelines
- Experience with Salesforce Experience Cloud and Platform Events
- Knowledge of HTML5, CSS, jQuery, and AngularJS
- Expertise in OAuth, Single Sign-On, and JWT authentication
- Familiarity with Salesforce DX, Scratch Orgs, and Unlocked Packages
- Understanding of Salesforce integration patterns
- Bachelor's degree in Computer Science, Information Systems, or a closely related discipline
- Salesforce Certified Administrator or Salesforce Certified Platform Developer certification
- Salesforce Certified Service Cloud Consultant certification
Brillio Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Brillio and has not been reviewed or approved by Brillio.
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Healthcare Strength — Healthcare is considered comprehensive, including medical coverage for employees and dependents alongside life, disability, and accidental death protections. Feedback suggests these protections are a core strength of the package.
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Leave & Time Off Breadth — Time-off options include paid leave and parental leave, with flexible or ‘flexible PTO’ approaches cited in some contexts. Feedback suggests this breadth helps support work-life balance when team norms permit usage.
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Wellbeing & Lifestyle Benefits — Wellbeing offerings span counseling, financial-management sessions, fitness programs, and travel insurance, plus region-specific extras like discounted IT hardware and work-from-home essentials. Feedback suggests these add-ons enhance perceived value beyond core insurance.
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The Company
What We Do
Brillio is the leader in global digital business transformation, applying technology with a human touch. We help businesses define internal and external transformation objectives, and translate those objectives into actionable market strategies using proprietary technologies. With 2600+ experts and 13 offices worldwide, Brillio is the ideal partner for enterprises that want to quickly increase their core business productivity, and achieve a competitive edge, with the latest digital solutions.
