The Observability Integration Engineer is responsible for supporting product teams with Open Telemetry applications instrumentation and supporting the Application Observability Platform team in 24/7/365 Open Telemetry infrastructure maintenance.
ResponsibilitiesPrimary Responsibilities
Support development teams with OpenTelemetry instrumentation of application code, both zero-code and manual approaches.
Assist in configuring observability analytical backends, such as Datadog, Dynatrace, or Grafana.\
Guide teams in the instrumentation of infrastructure for observability.
Support the integration of observability backends (DataDog, Dynatrace, Grafana, etc.) with external systems such as Jira, ServiceNow, PagerDuty, and similar platforms
Assist teams in defining Service Level Indicators (SLIs) and configuring Service Level Objectives (SLOs).
Collaborate with the Application Observability Platform team to maintain the 24/7/365 availability and reliability of the OpenTelemetry infrastructure
Required Skills & Experience:
Strong proficiency in OpenTelemetry, including hands-on experience with OTLP protocol, OpenTelemetry Semantic Conventions, OpenTelemetry Collector, and OpenTelemetry Java Agent.
Practical ability to instrument Java code using the OpenTelemetry API and OpenTelemetry Java SDK.
OpenTelemetry Java SDK. Basic understanding of AWS services and their role in modern application deployment.
At least 3 year of development experience in Java (Python experience is also acceptable).
Minimum 5-10 year of hands-on experience working with observability analytical backends such as DataDog, Dynatrace, or Grafana.
At least 5 year of experience working with container technologies (e.g., Docker).
Strong communication skills, with the ability to collaborate effectively with development teams and other stakeholders.
Basic understanding of software architecture principles, including the differences between monolithic and microservices architectures.
Collaborative team player with strong engineering skills
Meticulous and detail-oriented with excellent communication skills
Ability to negotiate, work under pressure, and manage crisis situations
Culturally sensitive with experience working in diverse environments
Strong analytical and problem-solving skills with the ability to prioritize and organize work
Effective communicator who can articulate complex concepts to non-technical stakeholders
- Bachelor’s or Master's degree in a relevant field (e.g. Information Technology, Computer Science, Operations Management, or related), or equivalent experience
- English language – expert proficiency (additional languages are beneficial)
Skills Required
- Strong proficiency in OpenTelemetry including OTLP, Semantic Conventions, Collector, and Java Agent
- Practical ability to instrument Java code using OpenTelemetry API and OpenTelemetry Java SDK
- Hands-on development experience in Java (minimum 3 years) or Python experience
- 5-10 years hands-on experience with observability backends such as Datadog, Dynatrace, or Grafana
- At least 5 years experience with container technologies (e.g., Docker)
- Experience integrating observability backends with external systems (Jira, ServiceNow, PagerDuty, etc.)
- Ability to define Service Level Indicators (SLIs) and configure Service Level Objectives (SLOs)
- Basic understanding of AWS services and their role in application deployment
- Basic understanding of software architecture principles (monolithic vs microservices)
- Strong communication, collaboration, negotiation, and crisis management skills
- Meticulous, detail-oriented, strong analytical and problem-solving skills
- Experience working in diverse, culturally sensitive environments
- Bachelor's or Master's degree in IT, Computer Science, or related field, or equivalent experience
- Expert proficiency in English
What We Do
With a fleet of 280 modern container ships and a total transport capacity of 2.1 million TEU, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 13,700 employees and 400 offices in 140 countries. Hapag-Lloyd has a container capacity of 3.1 million TEU – including one of the largest and most modern fleets of reefer containers. A total of 114 liner services worldwide ensure fast and reliable connections between more than 600 ports on all the continents. In the Terminal & Infrastructure segment, Hapag-Lloyd has equity stakes in 20 terminals in Europe, Latin America, the United States, India, and North Africa. Around 2,900 employees are assigned to the Terminal & Infrastructure segment and provide complementary logistics services at selected locations in addition to the terminal activities.
