Lead Engineer, Messaging and Communication

Digital Health Technology team powers digital experiences and engagement to enhance the lives of millions of people every day through connected care. We build, deliver and manage a portfolio of data management platforms and mobile offerings in support of our core businesses. We thrive on simple and elegant architecture and agility. You’ll be immersed in a dynamic high-growth environment and empowered to excel, take informed risks, and drive ingenuity across the enterprise.

Lead Messaging Engineer

Our Digital Workforce Experience (DWE) team develops and supports all end point, collaboration, identity and innovative tools that touches over 8000 ResMedians globally on a day-to-day basis.  We are a team that focuses on building and enhancing systems, applications, and infrastructure to provide the best productivity solutions.  Our goal is to make a day in the life of every ResMedian easier. 

This Lead Messaging Engineer will design, build and enhance our Unified Communications Platform.  You will help execute on all systems DWE builds with specific focuses on mail-flow, messaging security, and MS Teams Telephony all within a complex hybrid environment (Exchange 2013/O365).  This leader will help develop Platform Engineers to be able to support the business in an effective and secure manner while innovating ResMed’s overall communications ecosystem.

DWE is a full cycle team that builds and provides support to our Technical Support team as well as other IT business, you have a sense of urgency and a passion for our end users. You will focus on understanding the cross functional BU’s and ensure we have the right tools for scalability, automation, and next-generation enhancements.  We value performance, simplicity and scalability in our designs.

Let's Talk about the Role

• Lead a dedicated stream of platform engineers focused on unified communication (MS Exchange Hybrid 2019/O365 and MS Teams telephony).
• Configure and manage Exchange Hybrid environments with O365 and on-premise systems.
• Coaching, mentoring, and lead Platform Engineers globally, helping to develop their skills and see the impact they are making across the organization.
• Drive team to document system configurations, standards, and procedures ensuring industry and security standards are met.
• Be the voice and brand of our ecosystem, ensuring communication to the end users is effective and what is needed for each specific user.
• Build a team culture of curiosity, improvement and jumping in head first to try new things.
• Drive to educate cross functional teams’ skills in the BM/o365 space that will result in a better end user experience.  
• Support and troubleshoot complex mail flow architectures.
• Provide expertise in Enterprise Vault and Vault Cloud solutions (Atla).
• Manage the distribution of workload among the team and monitor day-to-day operations to ensure that incidents are effectively resolved within SLA targets.
• Provide training and support on Exchange Online migration and Calendar Sharing/Collaboration, Teams telephony.
• Respond work work with the incident management team for escalations and complete service requests within the established SLAs, offering best practice recommendations.
• Develop and maintain documentation relating to messaging environments and solutions.
• Look to enhance the ecosystem and build project plans and provide updates to business leaders and stakeholders.
• Work within a global team supporting multiple team members in many time zones.
   

Let's talk about you

You will be an enthusiastic self-starter who can think outside the box and possess the mental agility to make an impact within your role quickly. You will be able to demonstrate grit, initiative, learn fast, and work effectively within a team environment.

Qualifications and Experience

• BS/MS in Computer Science, Information Systems, or equivalent.
• 5+ years progressive experience managing Exchange Hybrid environments and O365
• In-depth understanding of MS Exchange 2019 and Office 365 Management Suite, including knowledge of PowerShell.
• Experience with Enterprise Vault and Vault Cloud solutions.
• Strong troubleshooting skills in complex mail flow and messaging environments.
• Proven mentorship and coaching skills, with patience, understanding and a drive and passion for the team to be successful.
• You understand the difference between giving answers and coaching a team to be more successful by guiding them to find answers together.
• You know how to ask questions, dig for answers, and find innovative solutions while working in a team environment.
• Sound judgment and ability to effectively balance information risk controls with business productivity and growth. 
• Ability to communicate technical information to diverse audiences that include senior management and non-technical leaders/ResMedians
• Previous experience deploying upgrades and conducting UAT.
• Experience supporting Microsoft suite of tools
• Ability to work collaboratively across interdisciplinary teams and manage relationships across multiple areas of the business including Audit, Compliance, and other executive stakeholders 
• Communication and Follow up are the keys to success in this role.  If you don’t like to connect with end users (customers/ResMedian’s), this is not the team for you!

Nice to have:

• MCSE and/or Azure certifications.
• Experience with MS Teams telephony and related integrations.
• Familiarity with cloud platforms and migrations.
   

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.