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The Role
Lead technical design and implementation of enterprise information security tools and services. Provide expert guidance on identity/access and certificate management, incident response, secure coding, vulnerability assessments, remediation design, CI/CD pipeline security, and mentor engineering teams to maintain compliance and reduce risk.
Summary Generated by Built In
Innovate in Charlotte
Thank you for dedicating your time and talent to Lowe's. We want to give you more opportunities to learn and grow, so if you find a position you're interested in below, we encourage you to apply!
The Lead Customer Identity and Access Management (CIAM) Engineer serves as the technical leader responsible for the design, implementation, operation, and modernization of Lowe's enterprise customer identity platform. This role provides technical direction for secure, scalable identity services supporting millions of customer accounts across digital experiences. The engineer partners with digital, product, engineering, architecture, and cybersecurity teams to deliver authentication, authorization, identity lifecycle, and customer profile management capabilities while driving platform reliability, operational excellence, and future CIAM strategy.
Key Responsibilities:
• Lead the design, implementation, and operation of Lowe's enterprise Customer Identity and Access Management (CIAM) platform supporting millions of customer identities.
• Serve as the technical expert for customer identity architecture, authentication, federation, identity lifecycle management, and customer profile services.
• Design and implement secure identity solutions using OAuth 2.0, OpenID Connect (OIDC), SAML, SCIM, REST APIs, and modern authentication standards.
• Lead architecture and design discussions for customer registration, login, MFA, account recovery, progressive profiling, and identity orchestration.
• Drive modernization initiatives across the CIAM ecosystem, evaluating emerging identity technologies and cloud-native platforms.
• Design highly available, scalable, and resilient identity services that support enterprise digital applications.
• Partner closely with Digital Product, Engineering, Enterprise Architecture, Infrastructure, and Cybersecurity teams to deliver secure customer identity capabilities.
• Lead complex troubleshooting efforts involving authentication, federation, identity synchronization, directory services, and customer identity integrations.
• Establish engineering standards, development best practices, operational procedures, and technical documentation for CIAM services.
• Mentor engineers through architecture reviews, design sessions, code reviews, and technical coaching.
• Provide technical leadership during production incidents, platform upgrades, vendor engagements, and root cause analysis.
• Drive continuous improvements in platform scalability, performance, observability, automation, and operational excellence.
• Evaluate new CIAM technologies and make recommendations that align with Lowe's long-term customer identity strategy.
Required Qualifications
• Bachelor's degree in Computer Science, Cybersecurity, Information Systems, Engineering, or related field (or equivalent experience)
• 7+ years of software engineering, Identity & Access Management, or related experience
• 5+ years designing, implementing, and supporting enterprise Customer Identity and Access Management (CIAM) solutions
• Experience with one or more enterprise CIAM platforms such as ForgeRock, Ping Identity, Auth0, Okta Customer Identity, Transmit Security, or Microsoft Entra External ID
• Strong understanding of OAuth 2.0, OpenID Connect (OIDC), SAML, SCIM, JWT, MFA, WebAuthn/FIDO2, and modern authentication protocols
• Experience with LDAP directories, identity synchronization, customer profile management, and identity lifecycle services
• Experience developing or integrating REST APIs and microservices
• Experience with Java, JavaScript, Groovy, or similar programming languages
• Strong troubleshooting and problem-solving skills across distributed identity systems
Preferred Qualifications :
• Experience administering and developing on the ForgeRock Identity Platform (AM, IDM, DS)
• Experience with Ping Identity products or Auth0
• Experience supporting customer identity platforms at enterprise scale
• Experience with Kubernetes, containers, CI/CD pipelines, and cloud platforms (Azure or AWS)
• Experience designing highly available, resilient distributed systems
• Experience with identity modernization and platform migration initiatives
• Experience mentoring engineers and leading technical initiatives across cross-functional teams
Preferred Certifications:
About Lowe's
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com .
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Thank you for dedicating your time and talent to Lowe's. We want to give you more opportunities to learn and grow, so if you find a position you're interested in below, we encourage you to apply!
The Lead Customer Identity and Access Management (CIAM) Engineer serves as the technical leader responsible for the design, implementation, operation, and modernization of Lowe's enterprise customer identity platform. This role provides technical direction for secure, scalable identity services supporting millions of customer accounts across digital experiences. The engineer partners with digital, product, engineering, architecture, and cybersecurity teams to deliver authentication, authorization, identity lifecycle, and customer profile management capabilities while driving platform reliability, operational excellence, and future CIAM strategy.
Key Responsibilities:
• Lead the design, implementation, and operation of Lowe's enterprise Customer Identity and Access Management (CIAM) platform supporting millions of customer identities.
• Serve as the technical expert for customer identity architecture, authentication, federation, identity lifecycle management, and customer profile services.
• Design and implement secure identity solutions using OAuth 2.0, OpenID Connect (OIDC), SAML, SCIM, REST APIs, and modern authentication standards.
• Lead architecture and design discussions for customer registration, login, MFA, account recovery, progressive profiling, and identity orchestration.
• Drive modernization initiatives across the CIAM ecosystem, evaluating emerging identity technologies and cloud-native platforms.
• Design highly available, scalable, and resilient identity services that support enterprise digital applications.
• Partner closely with Digital Product, Engineering, Enterprise Architecture, Infrastructure, and Cybersecurity teams to deliver secure customer identity capabilities.
• Lead complex troubleshooting efforts involving authentication, federation, identity synchronization, directory services, and customer identity integrations.
• Establish engineering standards, development best practices, operational procedures, and technical documentation for CIAM services.
• Mentor engineers through architecture reviews, design sessions, code reviews, and technical coaching.
• Provide technical leadership during production incidents, platform upgrades, vendor engagements, and root cause analysis.
• Drive continuous improvements in platform scalability, performance, observability, automation, and operational excellence.
• Evaluate new CIAM technologies and make recommendations that align with Lowe's long-term customer identity strategy.
Required Qualifications
• Bachelor's degree in Computer Science, Cybersecurity, Information Systems, Engineering, or related field (or equivalent experience)
• 7+ years of software engineering, Identity & Access Management, or related experience
• 5+ years designing, implementing, and supporting enterprise Customer Identity and Access Management (CIAM) solutions
• Experience with one or more enterprise CIAM platforms such as ForgeRock, Ping Identity, Auth0, Okta Customer Identity, Transmit Security, or Microsoft Entra External ID
• Strong understanding of OAuth 2.0, OpenID Connect (OIDC), SAML, SCIM, JWT, MFA, WebAuthn/FIDO2, and modern authentication protocols
• Experience with LDAP directories, identity synchronization, customer profile management, and identity lifecycle services
• Experience developing or integrating REST APIs and microservices
• Experience with Java, JavaScript, Groovy, or similar programming languages
• Strong troubleshooting and problem-solving skills across distributed identity systems
Preferred Qualifications :
• Experience administering and developing on the ForgeRock Identity Platform (AM, IDM, DS)
• Experience with Ping Identity products or Auth0
• Experience supporting customer identity platforms at enterprise scale
• Experience with Kubernetes, containers, CI/CD pipelines, and cloud platforms (Azure or AWS)
• Experience designing highly available, resilient distributed systems
• Experience with identity modernization and platform migration initiatives
• Experience mentoring engineers and leading technical initiatives across cross-functional teams
Preferred Certifications:
- ForgeRock Certified Professional
- Ping Identity Certified Professional
- Okta Certified Professional
- Transmit Security Product Certification
- Google Professional Cloud Security Engineer
- Google Professional Cloud Architect
- CISSP
- CRISC
About Lowe's
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com .
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Skills Required
- Bachelor's degree in Computer Science, CIS, Engineering, Cybersecurity, or related field or equivalent experience
- 7 years experience in technology system support, software development, or related field
- 5 years experience with information security applications and systems
- 4 years experience evaluating complex application and hosting environments and providing remediation plans
- 5 years experience designing complex application and infrastructure systems
- Advanced knowledge of security practices and tools related to identity and access management and enterprise digital certificate management systems
- Experience with scripting methodologies and developing custom code; secure coding techniques
- Experience participating in or leading incident response and responding to security alerts
- Master's degree in related field
- Experience with SDLC and implementing solutions using development life cycles
- DevOps experience
- Experience with Cloud technologies
- Experience designing secure application pipelines and CI/CD tooling
- Experience with source code control systems
- Experience with defect or incident tracking software
- Experience writing technical documentation in a software development environment
- Experience working with ITIL framework
- Experience leading teams, with or without direct reports
- PCI ISA, CRISC, OSCP, or GPen certifications
What the Team is Saying
Seemantini Godbole
EVP, Chief Digital & Information Officer
Vivek B.
Director, Software Engineering
Laura M.
Lead Software Engineer
Hannah W.
Product Manager
Margot F.
Sr. Manager, Software Engineering
Rachel L.
Product Manager
Morgan S.
Associate Product Manager
Elaina W.
VP Applied AI, Data Products & Analytics
Anyae B.
Human Resources Director
Laura B.
Store Manager
Wayne E.
Senior Operations Manager
Elaine W.
VP Data Products, Applied AI, and Analytics
Jerry G.
Inclusion Network Leader
Sara K.
Inclusion Network Leader
Emily H.
Associate Merchant
Brook G.
HR Intern
Keshan J.
Sr. Field Merchant
Adam K.
Assistant Marketing Manager
Robin C.
Product Manager Inventory Replenishment and Planning
Cesar G.
Operations Manager Contact Center
Shari F.
Finance Manager
Jason B.
Store Manager
Benjamin C.
Merchandising Service Associate
Marvin Ellison
President & CEO
Grayson H.
VP Pricing, Promotions & Credit
Seemantini Godbole
EVP, Chief Digital & Information Officer
Lowe’s Compensation & Benefits Highlights
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Retirement Support — A 401(k) with a company match up to 4.25% when contributing 6% and an Employee Stock Purchase Plan with a 15% discount are emphasized as core strengths. These features provide meaningful avenues for long‑term savings and employee ownership.
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Parental & Family Support — Eligible full‑time associates can access up to 10 weeks paid maternity leave and 4 weeks paid parental leave, with adoption assistance and fertility coverage also highlighted. This depth of family support is notable for a big‑box retailer.
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Wellbeing & Lifestyle Benefits — Tuition‑free degree and certificate programs, Track to the Trades with upfront funding, and mental‑health/EAP resources broaden total rewards beyond pay. A 10% merchandise discount and a company‑matched relief fund add everyday value and hardship support.
Lowe’s Insights
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The Company
What We Do
It’s curious to think of innovation and stability co-existing. But we pair a 100-year track record of success with a hunger to do things differently. Everyone is in the work — tackling complex problems where your impact can build back or build up the communities we serve. We fill our halls with curious minds from all walks of life. Our differences make us stronger, which is why our leaders build cultures of recognition and inclusion. You are heard, and your curiosities are celebrated and championed here.
Why Work With Us
We have built a space where the curious can move freely. Up in title, up in skills, to the side with teams, or back to try something completely new. We help you find your path — because when you win, we all win.
Gallery
Lowe’s Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
2 days a week
