Roles and Responsibilities
- Level 3 (advanced) technical support on assigned product platforms, covering both post-sales and pre-sales tasks.
- Resolve customer complaints (LSN/ACT) on products and prepare necessary customer communication such as Customer Technical Reports.
- Lead Customer meetings and/or Site visits to gather evidence or troubleshoot site issues.
- Create test setups and conduct tests specific to issue resolution, workarounds, or Root Cause Analysis.
- Drive hardware defect investigations to conclusion and develop permanent solutions in collaboration with R&D or other relevant teams.
- Write internal reports covering defect investigations such as 8D.
- Write Customer Technical Reports following the standard format and guidance.
- Cooperate with Repairs team in complex investigations.
- Open and monitor non-conformities tickets on product issues as necessary and support Containment/Corrective Actions.
- Interface with various Quality teams (Regional quality, Manufacturing quality, Supplier quality etc.) as necessary.
- Collaborate with R&D: Align investigation findings with future design enhancements to GA products.
- Performing all activities, especially in Laboratory areas, in compliance with the Environmental, Health and Safety (EHS) guidelines.
Required Qualifications
- Bachelor's Degree in Engineering (Electrical Engineering, Electronics & Communications or closely related discipline).
- 7+ years of experience with protection devices, embedded systems, or electronics hardware used in electrical networks
- Ability and willingness to travel (globally) up to 20% of time.
Desired Characteristics
- Knowledge of and experience with state-of-the-art tools and techniques for testing, troubleshooting, and analyzing numerical relay hardware.
- Fluent in English. Other languages may be valued.
- Excellent oral and written communication skills.
- Team worker.
- Lead initiatives of moderate scope and impact.
- Ability to manage multiple customer support activities simultaneously.
- Effective problem identification and solution skills.
- Flexibility and capability to adapt to different business needs in the job.
For candidates applying to a Canadian-based position, the pay range for this position is between $110,500 - 160,500 CAD. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. Bonus eligibility: discretionary annual bonus. This posting is for an existing vacancy.
Additional InformationRelocation Assistance Provided: Yes
Skills Required
- Bachelor's Degree in Engineering (Electrical Engineering, Electronics & Communications or closely related discipline)
- 7+ years of experience with protection devices, embedded systems, or electronics hardware used in electrical networks
- Willingness to travel globally up to 20% of the time
GE Vernova Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about GE Vernova and has not been reviewed or approved by GE Vernova.
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Retirement Support — The 401(k) plan includes company matching contributions and additional company retirement contributions, with access to Fidelity resources and financial planning consultants. Feedback suggests this structure supports long-term savings beyond a basic match.
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Parental & Family Support — Paid parental leave is available with flexible, continuous or non-continuous usage, and is complemented by adoption resources and Work/Life Connections guidance. Maternity leave is described as extended relative to typical workplace norms.
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Leave & Time Off Breadth — Time-off programs include 12 paid holidays, permissive time off for many salaried roles, and dedicated personal, illness, and caregiving time for U.S. new hires. Some hourly roles start with a defined PTO bank, while other roles may offer unlimited time off.
GE Vernova Insights
What We Do
GE Vernova is a planned purpose-built company on a mission to electrify the planet while simultaneously working to decarbonize it. If we want our energy future to be different…we must be different. Our mission is embedded in our name. We retain our treasured legacy, “GE,” in our name as an enduring and hard-earned badge of quality and ingenuity. “Ver” / “verde” signal Earth’s verdant and lush ecosystems. “Nova,” from the Latin “novus,” nods to a new, innovative era of lower carbon energy that GE Vernova will help deliver. GE Vernova brings together GE’s portfolio of energy businesses including Power, Wind, Electrification and Digital businesses. With focus, GE Vernova is accelerating the path to more reliable, affordable, and sustainable energy, while helping our customers power economies and deliver the electricity that is vital to health, safety, security, and improved quality of life. Together, we have The Energy to Change the World.
Why Work With Us
Join our team, to evolve and grow, surrounded by some of the brightest minds in the industry who help you get better every day. You’ll get the chance to rewrite the rules, work on cutting-edge technology, and be part of a global team for positive change.
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