Lead Engineer 2 - Customer Application Engineering

Posted 5 Days Ago
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Markham, ON, CAN
In-Office
Mid level
Energy • Manufacturing • Solar • Renewable Energy
GE Vernova is accelerating the path to more reliable, affordable, and sustainable energy.
The Role
Lead Engineer responsible for L3 technical support on grid automation products, resolving customer complaints, providing training, and collaborating with R&D on product development.
Summary Generated by Built In
Job Description SummaryProtection application engineers in the Global Customer Support team are engineers specialized in grid automation, and are fully engaged in the primary function of the Applications & Support team, namely the Level 3 (L3) technical support to GA Sales/Business Development teams, Product Management and Products R&D. The role is expected to demonstrate technical leadership, teamwork capability and the ability to keep up with evolving technologies in the grid automation domain. In this role, you will utilize your experience or expertise to solve problems, develop and execute team and self-objectives, and possess the ability to effect short-term and some long-term business goals. Customer interactions are integral to the role, as a domain expert representing the Product Line.

Job Description

Responsibilities and Accountabilities

  • L3 technical support on assigned product platforms, covering both pre-sales and post-sales tasks. This role covers mainly products from Stafford, Bilbao, Markham, which currently include P40, P40A, P40AE, 650, 3 Series, MM, UR, 8 series and legacy products.
  • Design and tune protection applications for complex schemes; develop Application Notes, articles and guidance notes to drive product sales and facilitate GA project delivery.
  • Resolve customer complaints (ACT) on products and prepare necessary customer communication such as 8D and engineering reports. Site visits as necessary for gathering evidence for analysis, troubleshooting or customer meetings.  
  • Provide product / applications training on new products and product evolutions; develop and update training modules as necessary.  Customer training responsibility in selected cases.
  • Lead or contribute to customer events such as regional roadshows or seminars, in-depth training, pilot projects involving new technology.
  • Collaboration with R&D: contribute to product roadmap as required, e.g. validation of new products and product evolutions.
  • Maintain broad awareness of GA Product efforts to assure technical quality excellence, timely completion of work and reviews, appropriate use of resources, and responsiveness to customer needs.
  • Technical leadership in the power system protection
  • Work with PL teams on application and implementation new / evolving standards and technologies in the product roadmap
  • Work in close collaboration with a multi-site team of experts
  • Proficiency with presenting and demonstrating technology solutions to customers
  • Collaborative working with other departments and teams in multiple sites.
  • Ability to travel (globally) up to 25% of time.

Qualifications & Experience

  • Engineering degree (Electrical Engineering, Electronics & Communications or closely related discipline)
  • In-depth understanding of protection relay applications in transmission, distribution and industrial domains
  • Extensive experience with numerical protection devices
  • 1-5 years in power system protection
  • Fluent in English; an additional language will be a plus

Characteristics

  • Strong oral and written communication skills.
  • Strong interpersonal and leadership skills.
  • Ability to work in small teams.
  • Lead initiatives of moderate scope and impact.
  • Ability to work in several projects simultaneously.
  • Effective problem identification and solution skills.
  • Proven analytical and organizational ability.
  • High level of flexibility to adapt to continuous changing business needs in support.

Additional Information

Relocation Assistance Provided: Yes

Skills Required

  • Engineering degree (Electrical Engineering, Electronics & Communications or closely related discipline)
  • In-depth understanding of protection relay applications in transmission, distribution and industrial domains
  • Extensive experience with numerical protection devices
  • 1-5 years in power system protection
  • Fluent in English; an additional language will be a plus

GE Vernova Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about GE Vernova and has not been reviewed or approved by GE Vernova.

  • Retirement Support The 401(k) plan includes company matching contributions and additional company retirement contributions, with access to Fidelity resources and financial planning consultants. Feedback suggests this structure supports long-term savings beyond a basic match.
  • Parental & Family Support Paid parental leave is available with flexible, continuous or non-continuous usage, and is complemented by adoption resources and Work/Life Connections guidance. Maternity leave is described as extended relative to typical workplace norms.
  • Leave & Time Off Breadth Time-off programs include 12 paid holidays, permissive time off for many salaried roles, and dedicated personal, illness, and caregiving time for U.S. new hires. Some hourly roles start with a defined PTO bank, while other roles may offer unlimited time off.

GE Vernova Insights

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The Company
HQ: , Cambridge, MA
75,000 Employees
Year Founded: 2024

What We Do

GE Vernova is a planned purpose-built company on a mission to electrify the planet while simultaneously working to decarbonize it. If we want our energy future to be different…we must be different. Our mission is embedded in our name. We retain our treasured legacy, “GE,” in our name as an enduring and hard-earned badge of quality and ingenuity. “Ver” / “verde” signal Earth’s verdant and lush ecosystems. “Nova,” from the Latin “novus,” nods to a new, innovative era of lower carbon energy that GE Vernova will help deliver. GE Vernova brings together GE’s portfolio of energy businesses including Power, Wind, Electrification and Digital businesses. With focus, GE Vernova is accelerating the path to more reliable, affordable, and sustainable energy, while helping our customers power economies and deliver the electricity that is vital to health, safety, security, and improved quality of life. Together, we have The Energy to Change the World.

Why Work With Us

Join our team, to evolve and grow, surrounded by some of the brightest minds in the industry who help you get better every day. You’ll get the chance to rewrite the rules, work on cutting-edge technology, and be part of a global team for positive change.

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