Lead e-Commerce Business Analyst

Job Purpose 

The Lead e-Commerce Business Analyst will assist the Manger in all areas, be the primary point of contact for the team, train new team members as well as perform daily e-Commerce Business Analyst functions.  
 

Key Duties & Responsibilities  

The Role’s responsibilities include but are not limited to:  

• Lead the e-Commerce Business Analyst team in daily activities and serve as the first point of contact for questions and escalations for the team members.  

• Train new team members on existing and new standard processes and tasks.  

• Assist in the rollout and training of new functionality and processes for the eCommerce team that modifies current state and document those new procedures as needed.  

• Serve as the primary point of contact to perform QA testing for other teams, as needed. 

• Conduct in depth technical analysis of partner integrations to identify project challenges and build a knowledge base of unique issues that can be used for support teams after go-live.  

• Analyze business partner’s operations to understand their strengths and weaknesses to determine opportunities to automate processes and functions. 

• Assist in business process redesign and documentation as needed for new technology. 

• Translate high level business requirements into functional specifications for the IT organization and manage changes to such specifications.  

• Negotiate agreements and commitments by facilitating communications between business unit(s) and IT from initial requirements to final implementation.  

• Meet scheduled milestones to ensure project/program objectives are met in a timely manner.  

• Manage ticketing system by creating tickets when necessary and ensuring all tickets are reviewed in a timely manner.  

• Perform other duties and projects as assigned.  

• Take reasonable care for the safety and health of yourself and others, report workplace hazards, injuries, or illness immediately.  
   

Required Experience  

• Bachelor’s Degree, preferably in Business, Computer Science, Information Systems, or related field.  

• Combination of education and 5+ years of business or IS work experience, including some experience managing team(s) or leading projects.  
   

Skills & Abilities  

• Understanding of technological trends to provide solutions to enhance the enterprise’s competitive edge. 

Working Conditions  

• For position-specific details regarding the physical and mental demands and working conditions, contact Human Resources.  

• Reasonable accommodation may be made to enable individuals to perform essential functions.