What will your job look like?
The Lead Dispatcher works to direct the day-to-day route, scheduling and trip operations. This role will ensure effective communication with the Client and will assist with organizing and conducting activities to assure safe, cost-effective, on-time operating performance. The Lead Dispatcher will also finalize the next day routes and Operators schedules, track and report sign-in and sign-out times, assure routes are timely, and communicate service issues to the appropriate personnel. This work is done in compliance with the procedures defined by the client and in conformance with company procedures, which involves daily communication and interaction with drivers.
Location: 750 Airway Drive Allegan, MI 49101
Schedule: Between the hours of 9am-8pm. Exact schedule will be discussed during the 2nd round interview with our General Manager.
Pay Rate: $23.50
What you’ll do:
Communicate with the General Manager on any scheduling issues
Assist with confirming and finalizing the next day’s route/driver schedules
Coordinate accidents, incidents, and breakdowns with leadership and drivers
Inform team ahead of time of route closures and late pull-out
Provide guidance and training to Dispatch team
Supervise pull-out and ensure all routes leave the base on-time
Ensure pre-and post-trip inspections are completed
Communicate with team on any issue that may affect service such as operator callouts, etc.
Assist lost drivers as needed
Check-in drivers after routes have been completed
Ensure drivers are documenting trip information and mileage on trip-sheets
Ensure there are sufficient vehicles to match scheduled routes, as well as sufficient drivers for all routes at pull-out
Make driver and vehicle reassignments as needed
Communicate with maintenance staff, as needed
Establish and maintain effective communication with Drivers
Report and record all incidents to the applicable manager
Assist with all phone call information, dispatching of rides, and scheduling trips
Document and report provider no shows or on-time-performance issues
Assist in completion of monthly reporting as needed
Monitor radio, telephones and on-road provision of service for quality
What you’ll need:
Experience, Education & Certifications:
High school diploma or G.E.D. equivalent
1+ years in transportation routing, dispatching, and scheduling expertise preferred
1 year experience working with the applicable transit scheduling system preferred
Possess valid authorization to work in the United States
Skills:
Excellent communication and interpersonal skills
Good organizational skills with attention to timeliness and details
Knowledge of GPS and GIS systems preferred
Must be able to demonstrate effective use of scheduling software, two-way radio communication and data analysis skills
Skills in the use of computers, including Microsoft Word, Excel and other Microsoft applications
Ability to maintain high level of confidentiality
Regular attendance is required
Ability to work flexible hours as required
Even better if you have...
- Skills in the use of computers, including Microsoft Word, Excel and other Microsoft applications
What’s in it for you:
Health and Life Insurance Plans
Dental and Vision Plans
401(k) with a company match
Paid Time Off and Holiday Pay
Maternity/Paternity Leave
Casual Dress Environment
Tuition Reimbursement
MTM Perks Discount Program
Leadership Mentoring Opportunities
Salary: $23.50/hr
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.
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What We Do
MTM is a medical and transportation management company whose mission is to partner with our clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner. To achieve our mission and overarching mission of communities without barriers, we leverage our core competencies in managing customer service operations and building provider networks. MTM provides management of transportation, care coordination through home and community based services, call center operations, ambulance claims, and functional assessments and travel training to state and county governments, Medicaid and Medicare managed care organizations (MCOs), third-party administrators, and healthcare providers
