We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
The Lead Director, Budgeting, Demand Planning & Forecasting, is a strategic leadership role reporting directly to the Executive Director, Workforce Management. This leader drives demand planning, labor forecasting, and budgeting strategies to support CVS stores, optimize P&Ls, and partner closely with Finance. The role is accountable for delivering innovative solutions that challenge the status quo, ensuring CVS remains at the forefront of workforce management excellence. This position is one of three Lead Directors, working in close partnership with the Lead Director of Engineering and the Lead Director of Scheduling & Innovation, and maintains a strong, ongoing relationship with field partners to ensure solutions are practical, impactful, and colleague-centric.
Responsibilities
Lead demand planning and forecasting by designing and implementing advanced models that predict store labor needs and sales volume, supporting both near-term execution and long-range business goals
Partner with field leaders and store teams to validate forecasting outputs, gather operational feedback, and ensure forecasting and scheduling solutions reflect real store challenges and opportunities
Collaborate with the Lead Director of Engineering to embed new technology, automation, and analytics into forecasting processes, actively engaging field partners in pilots and rollouts
Translate forecasts into actionable, colleague-centric scheduling and labor strategies in partnership with the Lead Director of Scheduling & Innovation, informed by direct field input
Own labor budgeting and P&L support, including building and refreshing labor budgets, coordinating accurate budget submissions/forecasts with Finance and field leaders, and leading ongoing performance management through scenario modeling, variance analysis, and quarterly/annual business reviews
Required Qualifications
10+ years of experience in Operations or Workforce Management roles
8+ years experience leading teams
Advanced working knowledge of Microsoft Excel and PowerPoint with demonstrated ability to create senior-leader facing materials
Ability to support minor travel (5%)
Preferred Qualifications
Master’s degree
Prior retail pharmacy and/or healthcare industry experience
Proven experience navigating and executing complex programs within a large, matrixed organization
Demonstrated confidence, resilience, and ability to operate cross-functionally, including the ability to challenge the status quo and constructively navigate healthy tension
Ability to manage day-to-day operational support while also driving long-term strategic objectives in parallel
Education: Bachelor's degree or equivalent experience
Pay Range
The typical pay range for this role is:
$100,000.00 - $231,540.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Skills Required
- 10+ years of experience in Operations or Workforce Management roles
- 8+ years experience leading teams
- Advanced working knowledge of Microsoft Excel and PowerPoint with ability to create senior-leader facing materials
- Ability to support minor travel (5%)
- Bachelor's degree or equivalent experience
- Master's degree
- Prior retail pharmacy and/or healthcare industry experience
- Proven experience navigating and executing complex programs within a large, matrixed organization
- Demonstrated confidence, resilience, and ability to operate cross-functionally and challenge the status quo
- Ability to manage day-to-day operational support while driving long-term strategic objectives
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
