We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
POSITION SUMMARYAs Lead Director, Technology Strategy and Program Governance, you will play a pivotal leadership role in defining the strategic direction, governance model, and operating excellence of the Third-Party Administrator and Payer Solutions Technology organization. Supporting technology capabilities across Meritain Health, one of the nation's largest third-party administrators, and a portfolio of payer solutions businesses within the Aetna ecosystem, the Lead Director, Technology Strategy and Program Governance will help drive innovation, business growth, modernization, and exceptional client experiences through technology.
The Lead Director, Technology Strategy and Program Governance serves as a trusted advisor and key strategic partner to the Head of Technology for Third-Party Administrator and Payer Solutions, helping align business objectives, technology investments, organizational priorities, and execution strategies. This highly visible leader will provide direction across strategic planning, portfolio oversight, financial stewardship, executive communications, operating rhythms, and organizational effectiveness while enabling informed decision-making and successful delivery of critical initiatives.
As part of a growing 300-person technology organization, the Lead Director, Technology Strategy and Program Governance will influence the multi-year technology vision, guide investment and prioritization decisions, strengthen governance practices, and establish scalable operating mechanisms that improve transparency, accountability, and business outcomes. The Lead Director, Technology Strategy and Program Governance will partner closely with executive leadership to advance transformation initiatives, elevate organizational performance, and shape the future of healthcare technology through innovation, operational excellence, and measurable impact. This role offers a unique opportunity for the Lead Director, Technology Strategy and Program Governance to serve at the center of technology strategy and execution, working across business and technology teams to accelerate growth, enable modernization, and deliver meaningful enterprise-wide results.
Define and evolve the multi-year technology strategy, executive roadmap, and investment priorities while translating strategic objectives into actionable plans, business cases, and executive presentations for leadership and board-level stakeholders.
Lead the operating rhythm of the technology organization, including strategic planning, leadership team governance, operating reviews, workforce planning, executive forums, and organizational communications.
Oversee technology portfolio governance, capital planning, financial management, and strategic initiatives to ensure investments align with business priorities and deliver measurable outcomes.
Drive accountability across strategic programs and technology initiatives by monitoring delivery performance, risks, dependencies, operational metrics, and portfolio health while ensuring transparency to executive leadership.
Partner with Engineering, Product, Architecture, Operations, Finance, Human Resources, and business stakeholders to strengthen organizational effectiveness, talent strategy, delivery governance, and technology transformation outcomes.
10+ years leading enterprise technology strategy, organizational planning, portfolio governance, business operations, and large-scale transformation initiatives within complex organizations.
10+ years partnering with senior technology and business executives to influence investment priorities, operating model evolution, organizational effectiveness, and long-term strategic direction.
10+ years overseeing technology portfolios, capital investments, financial planning, governance processes, delivery performance, and risk management within large-scale technology organizations.
8+ years creating executive presentations, board materials, business cases, operating reviews, strategic recommendations, and leadership communications for C-suite and senior stakeholder audiences.
5+ years collaborating across software engineering, infrastructure, cybersecurity, architecture, product management, and technology operations organizations to drive alignment, solve complex challenges, and accelerate execution.
Experience within a healthcare, payer, third-party administrator, financial services, or Fortune 100 technology organization.
Experience in technology strategy, management consulting, digital transformation, innovation, or business management functions supporting senior technology leadership.
Familiarity with healthcare technology trends, payer modernization, digital health platforms, Artificial Intelligence, and emerging technologies impacting healthcare operations.
Experience supporting a Chief Technology Officer, Head of Technology, or senior technology executive in strategy, planning, portfolio management, program governance, or business operations functions.
Experience governing large-scale transformation programs, technology investment planning, capital planning, portfolio prioritization, and executive reporting within complex organizations.
Bachelor’s degree from accredited university or equivalent work experience (HS diploma + 4 years relevant experience).
BUSINESS OVERVIEWBring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
Pay Range
The typical pay range for this role is:
$144,200.00 - $288,400.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Skills Required
- 10+ years of experience in technology strategy, business management, strategic planning, portfolio management, program governance, technology operations, or related leadership roles
- 4+ years of leadership experience within a large, complex organization
- 10+ years of experience partnering with senior executives and influencing strategic, operational, financial, and technology-related decisions across multiple stakeholder groups without direct authority
- 10+ years of experience leading technology portfolios, strategic initiatives, program delivery, investment planning, capital planning, financial governance, or organizational transformation initiatives
- 10+ years of experience developing executive-level presentations, strategic narratives, business cases, operating reviews, board materials, and leadership communications
- 5+ years of experience working across technology disciplines including software development, security, infrastructure management, technology operating models, and emerging technologies
- Bachelor's degree from accredited university or equivalent work experience (HS diploma + 4 years relevant experience)
- Experience within a healthcare, payer, third-party administrator, financial services, or Fortune 100 technology organization
- Experience in technology strategy, management consulting, digital transformation, innovation, or business management functions supporting senior technology leadership
- Familiarity with healthcare technology trends, payer modernization, digital health platforms, Artificial Intelligence, and emerging technologies impacting healthcare operations
- Experience supporting a Chief Technology Officer, Head of Technology, or senior technology executive in strategy, planning, portfolio management, program governance, or business operations functions
- Experience governing large-scale transformation programs, technology investment planning, capital planning, portfolio prioritization, and executive reporting within complex organizations
CVS Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CVS Health and has not been reviewed or approved by CVS Health.
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Healthcare Strength — Health coverage includes medical, dental, and vision with HSA-eligible options, free preventive care, virtual care, and access to MinuteClinic services. Mental-health resources such as counseling support are emphasized, and coverage is often considered solid for full-time colleagues.
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Retirement Support — A dollar-for-dollar 401(k) match up to 5% after one year and an Employee Stock Purchase Plan are consistently highlighted in Total Rewards materials. Feedback suggests retirement programs are a meaningful strength within the overall package.
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Wellbeing & Lifestyle Benefits — Wellbeing offerings include up to 20 no-cost counseling sessions per issue, backup care, tuition assistance, and substantial in-store discounts, alongside broader wellness tools. These everyday perks expand value beyond base pay and can be especially meaningful for full-time schedules.
CVS Health Insights
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
