We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
CVS Business Unit: Signify Health
Location / Logistics: Remote position in US with some travel required
Summary:
We are looking for a dynamic, passionate, and experienced product leader to join the Signify Health team and define the long-term strategy for how we move care homeward for all. This is a senior individual-contributor (IC) role responsible for setting direction in a highly ambiguous, emerging space - one that represents a long-term strategic bet for the company. You will operate with significant autonomy, translating ambiguity into a clear multi-year vision, and be trusted to represent that vision both inside Signify and externally with clients, vendors, and industry forums.
You will collaborate with and influence cross-functional peers including clinicians, analysts, operational teams, client success executives, and client support associates - and extend that influence beyond product to shape decisions at the division and department level. Our innovative products, industry, and competition are evolving and growing quickly, and we are excited to add to our collective expertise.
Our team is guided by the company's mission to build a healthier place for us all to live and age in. If you're looking for a rewarding career opportunity working with a highly motivated and experienced cross-functional team passionate about solving the hardest problems in the US healthcare system, this is the role for you.
This role will report to our Lead Director of Day of Service (DOS) Execution.
Roles and Responsibilities
Define and own the long-term product strategy for Signify's AI-driven Outreach and Rescheduling capabilities - a strategic, multi-year company bet operating in a highly ambiguous space with limited internal or industry precedent.
Architect the AI-driven orchestration logic required to capture and re-engage members following a cancelled appointment, leveraging Conversational AI (i.e. Voice and RCS) to create intelligent, supply-aware re-engagement flows and rigorous evaluation frameworks that protect care continuity and clinician productivity.
Articulate a long-term vision and secure alignment across stakeholders at the department and division level, influencing whole functions - not just individual teams - to action.
Serve as a trusted representative of Signify to external stakeholders: engage directly with technical teams at vendors and customers to drive impact, and shape messaging for clients and vendors.
Operate with a high degree of autonomy, planning and delivering strategy with limited day-to-day oversight from senior leadership (ED+), while partnering closely with your manager, engineering counterparts, and any dotted-line stakeholders.
Deliver across departments and multiple functions and product teams - not a single team or product line - defining and organizing work to balance competing commitments while maximizing value delivery at scale.
Proactively identify user or business needs and recommend innovative solutions; drive tradeoff conversations and negotiate across departments to achieve shared roadmap objectives.
Develop a clear, longer-term vision and roadmap with value definitions tied to both customer and corporate strategy; work cross-functionally to define and quantify shared KPIs across the full product line.
Identify longer-term market and technology trends, quantifying opportunities in terms of addressable market and financial impact; match complex market trends to product investment decisions.
Maintain a pulse on emerging technologies and system-wide architecture across the broader business line, identifying opportunities and influencing changes that support strategic growth beyond your immediate product scope.
Observe and interview users - including executive-level customers - across multiple product lines to validate product direction and connect feedback into defined strategy.
Act as a versatile, senior product athlete: while this is an individual-contributor role, you're expected to have the judgment and presence to plug into other Lead Director scopes as needed, including mentoring junior product talent, contributing to hiring panels, and force-multiplying across teams where the opportunity arises.
Understand the healthcare industry, key trends, and current market movement at a strategic level, using that context to inform long-term bets.
Basic Qualifications
Bachelor's degree in business or a quantitative field, or an equivalent combination of formal education and experience
10 or more years of professional experience, including 7 or more years of product experience, with a track record of owning strategy for a highly ambiguous or emerging product space
Strong technical acumen with the ability to lead the integration of AI models into complex business logic; ability to dissect complicated technical problems (e.g., intent classification, supply-aware routing) and evaluate technical opportunities and architecture decisions across a broader business line
Experience in Conversational AI or NLP-driven product management, with a proven ability to design and optimize multi-modal user journeys (Voice, SMS, Chat) powered by Large Language Models (LLMs)
Demonstrated ability to influence at the department/division level and build consensus among senior, cross-functional stakeholders
Experience engaging directly with external stakeholders - vendors, clients, or industry forums - to shape strategy or represent a product vision
Excellent written and verbal communication skills, including the ability to present complex strategy to executive and external audiences
Experience collecting, analyzing, and synthesizing data from disparate sources to drive strategic recommendations; comfortable leading the charge to gather data when it doesn't already exist
Preferred Qualifications and Qualities
Proven experience integrating and normalizing disparate datasets - specifically cancellation dispositions, member eligibility data, and real-time clinician availability - to identify high-value "recoverable" member segments
Ability to analyze the member rescheduling journey to identify "leakage" points across 2-way SMS, Voice AI, and inbound channels, translating raw interaction data into insights that improve backfill rate of clinician slots
Experience representing a product or strategy externally - at client/vendor engagements, industry conferences, or similar forums
A track record of mentoring or coaching product talent informally, even without direct management authority
Innate curiosity, almost obsessively so, with a passion to share knowledge and challenge the status quo to uncover creative solutions
Passionate about transforming the US healthcare system and the way care is delivered and paid for, with a wholehearted interest in diving into its complexity
Acute focus on the user, able to express their perspective and ensure each problem statement traces back to these core points
An entrepreneurial spirit, able to work independently and effectively in a results-oriented, efficient environment with minimal supervision
Pay Range
The typical pay range for this role is:
$144,200.00 - $288,400.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Skills Required
- Bachelor's degree in business, a quantitative field, or equivalent education and experience
- 10 or more years of professional experience
- 7 or more years of product experience
- Track record of owning strategy for a highly ambiguous or emerging product space
- Strong technical acumen integrating AI models into complex business logic and evaluating architecture decisions
- Experience in Conversational AI or NLP-driven product management
- Experience designing and optimizing multimodal user journeys using Voice, SMS, Chat, and LLMs
- Ability to influence at department and division levels and build consensus among senior cross-functional stakeholders
- Experience engaging external stakeholders including vendors, clients, or industry forums
- Excellent written and verbal communication skills for executive and external audiences
- Experience collecting, analyzing, and synthesizing data from disparate sources
- Experience integrating and normalizing cancellation, eligibility, and clinician availability datasets
- Experience analyzing rescheduling journeys across SMS, Voice AI, and inbound channels
- Experience representing a product or strategy at client, vendor, or industry engagements
- Experience mentoring or coaching product talent
- Knowledge of the US healthcare industry and healthcare delivery and payment trends
CVS Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CVS Health and has not been reviewed or approved by CVS Health.
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Healthcare Strength — Health coverage includes medical, dental, and vision with HSA-eligible options, free preventive care, virtual care, and access to MinuteClinic services. Mental-health resources such as counseling support are emphasized, and coverage is often considered solid for full-time colleagues.
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Retirement Support — A dollar-for-dollar 401(k) match up to 5% after one year and an Employee Stock Purchase Plan are consistently highlighted in Total Rewards materials. Feedback suggests retirement programs are a meaningful strength within the overall package.
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Wellbeing & Lifestyle Benefits — Wellbeing offerings include up to 20 no-cost counseling sessions per issue, backup care, tuition assistance, and substantial in-store discounts, alongside broader wellness tools. These everyday perks expand value beyond base pay and can be especially meaningful for full-time schedules.
CVS Health Insights
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
