Wells Fargo is seeking a Lead Digital Product Manager to support the Customer Engagement Ecosystem (CEE) platform. This role is responsible for platform operations, ruleset governance, deployment management, production support, incident triage, and configuration management across the enterprise customer decisioning ecosystem.
In this role, you will:
- Manage and maintain Pega CDH configurations across development, testing, and production environments.
- Own ruleset governance, migration, versioning, and deployment activities across environments.
- Coordinate release planning, deployment execution, and production implementation activities.
- Lead production support, issue triage, incident management, and root cause analysis efforts.
- Partner with Product, Technology, Decision Science, Analytics, and Operations teams to deliver and support customer decisioning capabilities.
- Support platform upgrades, environment readiness activities, and ongoing platform enhancements.
- Identify opportunities to improve platform stability, deployment quality, and operational efficiency.
- Communicate deployment readiness, production status, risks, and dependencies to stakeholders and leadership.
Required Qualifications:
- 5+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
- 5+ years of experience supporting enterprise software platforms, customer engagement platforms, or decisioning systems.
- 5+ years of experience delivering Pega related Solutions & Applications
- Experience working with Pega Customer Decision Hub (CDH)
- Experience supporting production environments, issue triage, and incident management.
- Experience with Pega ruleset management, migration, deployment, and release processes.
- Strong understanding of Agile delivery, SDLC, and release management practices.
- Experience leading cross-functional initiatives across business and technology teams.
- Strong analytical, problem-solving, and communication skills.
- Prior banking or financial services experience.
- Experience supporting customer decisioning, personalization, marketing technology, or customer engagement platforms.
- Knowledge of Artificial Intelligence (AI), Machine Learning (ML), predictive analytics, or adaptive learning concepts.
- Experience working with analytics, decision science, or model governance teams.
- Familiarity with adaptive models, propensity models, arbitration strategies, and Next-Best-Action concepts.
- Knowledge of DevOps, CI/CD, and deployment automation practices.
- Pega Certified Decisioning Consultant (PCDC) or similar certifications.
Job Expectations:
- Ensure stable and reliable operation of the Pega CDH platform.
- Execute deployments with strong governance and minimal production impact.
- Drive timely resolution of production incidents and operational issues.
- Partner effectively across Product, Technology, Operations, Analytics, and Decision Science teams.
- Promote operational excellence, continuous improvement, and platform reliability.
Posting End Date:
13 Oct 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Skills Required
- 5+ years of digital product management experience, or equivalent experience, training, military experience, or education
- 5+ years supporting enterprise software platforms, customer engagement platforms, or decisioning systems
- 5+ years delivering Pega-related solutions and applications
- Experience with Pega Customer Decision Hub
- Experience supporting production environments, issue triage, and incident management
- Experience with Pega ruleset management, migration, deployment, and release processes
- Understanding of Agile delivery, SDLC, and release management practices
- Experience leading cross-functional initiatives across business and technology teams
- Analytical, problem-solving, and communication skills
- Banking or financial services experience
- Experience with customer decisioning, personalization, marketing technology, or customer engagement platforms
- Knowledge of AI, ML, predictive analytics, or adaptive learning concepts
- Experience working with analytics, decision science, or model governance teams
- Familiarity with adaptive models, propensity models, arbitration strategies, and Next-Best-Action concepts
- Knowledge of DevOps, CI/CD, and deployment automation practices
- Pega Certified Decisioning Consultant or similar certification
Wells Fargo Compensation & Benefits Highlights
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Retirement Support — Retirement offerings are highlighted by a strong 401(k) with employer matching and added options like after‑tax contributions and an employee stock purchase plan, supporting long‑term savings. These features are presented as competitive elements of the total rewards package.
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Healthcare Strength — Medical, dental, and vision coverage are described as comprehensive, often starting on day one for eligible employees, with HSAs/FSAs, wellness incentives, and mental health resources available. Specialized care options, including fertility support, further enhance the health offering.
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Parental & Family Support — Paid parental leave of notable duration is available from the start of employment, alongside adoption/surrogacy/fertility programs. Caregiving and backup care resources deepen the family-oriented support.
Wells Fargo Insights
What We Do
Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.2 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations. Our technology professionals drive innovation, information security, and big data analytics while maintaining a network that handles more than 12 billion customer interactions a year. Join us! Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it — Wells Fargo continues to rank on the LinkedIn Top Companies lists of best workplaces “to grow your career.” All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. © 2026 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.
Why Work With Us
We're known for our “Well Life” approach to supporting employees’ career aspirations, work-life balance, and mental and physical health. Wells Fargo continues to rank on the LinkedIn Top Companies lists of best workplaces “to grow your career.”
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