Wells Fargo is seeking a Lead Digital Product Manager to join our Merchant Services Product team. Learn more about the career areas and lines of business at wellsfargojobs.com .
In this role, you will:
- Foster a strong agile discipline that inspires teams to continuously improve delivery evidenced through key agility metrics.
- Drive execution and be accountable for all work coming out of the scrum team.
- Ensure stories, tasks, and defects meet Jira Hygiene standards.
- Lead the feature refinement sessions to understand the problem, develop a high-level solution, and identify potential dependencies.
- Ensure user stories meet Definition of Ready (DoR) and Definition of Done (DoD).
- Leverage Jira reporting to monitor team performance and board health, share results, and escalate as needed.
- Accept user stories after they have met the acceptance criteria and definition of completion.
- Collaborate and consult with peers, colleagues, and mid-level to senior managers to resolve issues and achieve goals, including across LOBs and at the enterprise.
- Influence and contribute to the capability roadmap development process (i.e., scoping & prioritization).
- Lead the development and execution of complex digital business plans, programs and initiatives which have impact across the enterprise with broad impact.
- Make decisions in digital strategy for product/functionality/experience area requiring strong understanding of the business, policies, procedures, and/or compliance requirements.
- Lead a broad team of digital professionals to meet deliverables and drive new initiatives.
- Potentially lead projects, teams or serve as a peer mentor.
- 5+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
- 4 + years of experience with Agile methodology of project delivery, including but not limited to intake and discovery/analysis of new work and work in progress within the backlog.
- Knowledge and understanding of Merchant Services in the financial services industry.
- Experience writing requirements for stories and working with one or more Agile tools used for tracking user stories or backlogs, such as Confluence and/or Jira.
- Exceptional problem-solving abilities and critical thinking skills to discern customer, technical and process impacts.
- Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important.
- Ability to proactively identify roadblocks and develop recommendations for unforeseen issues in production, change requests, etc.
- Demonstrated track record of effective influencing and collaboration at all levels.
- Exceptional ability to translate complex business and operational concepts so they are clearly understood in support of sound decisions to meet business objectives.
- Excellent written and oral communication skills with ability to clearly communicate results.
- Experience navigating through ambiguity.
- Position will require onsite presence at one of the required locations listed below in a hybrid work schedule.
- Flexibility to support global teams across time zones.
- This position is not eligible for Visa sponsorship.
- Relocation assistance not available for this position.
- 550 South Tryon Street, Charlotte, NC
- 800 South Jordan Creek Parkway, West Des Moines, IA
25 Jun 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
#BI-Hybrid
Skills Required
- 5+ years of digital product management experience, or equivalent
- Onsite presence required in Charlotte, NC or West Des Moines, IA (hybrid)
- Position is not eligible for visa sponsorship; must be authorized to work without sponsorship
- Experience with Agile methodology, including intake, discovery/analysis, and backlog management (4+ years preferred)
- Knowledge and understanding of Merchant Services in the financial services industry
- Experience writing user stories, acceptance criteria, and using Agile tools (Jira, Confluence)
- Strong problem-solving, critical thinking, communication, and stakeholder influencing skills
- Ability to work across organizational levels and support global teams across time zones
Wells Fargo Compensation & Benefits Highlights
How does Wells Fargo ensure its pay and bonus plans are competitive?
Wells Fargo ensures its pay and bonus plans remain competitive through a structured, performance-driven compensation philosophy combined with regular market benchmarking. The company’s approach is centered on “pay for performance,” meaning compensation is directly linked to individual contributions, business results, and overall company performance. This includes evaluating how employees meet regulatory expectations, manage risk responsibly, and contribute to long-term value creation.
To maintain market competitiveness, Wells Fargo conducts global compensation reviews using third-party consultants. These reviews assess both base salary and total compensation across the organization, factoring in role, level, tenure, and geographic differences. The company also evaluates pay equity and has reported no significant unexplained pay gaps following its most recent review. This process ensures that compensation remains aligned with industry standards while reinforcing fairness and transparency.
Bonuses and incentives are designed to reward strong performance and support retention of top talent. Compensation programs are structured not only to motivate employees but also to promote prudent risk management and discourage excessive risk-taking—an important consideration in financial services. In addition to performance-based pay, employees benefit from a comprehensive rewards package that includes a 401(k) match (up to 6%), stock purchase opportunities, and other financial wellness resources.
Together, these practices create a compensation framework that balances competitiveness, fairness, and long-term sustainability—helping Wells Fargo attract, retain, and reward talent across its global workforce.
Employee Perspective
“Wells Fargo has given me the opportunity to pursue my master’s degree. With the tuition reimbursement and the support of my managers, I’ve been able to gain some really valuable skills.”
— Destinee Richey, Business Intelligence Consultant
At-a-Glance
- Compensation philosophy: Pay for performance tied to individual, business, and company outcomes
- Market alignment: Global benchmarking with third-party consultants; no significant unexplained pay gaps
- Bonus structure: Performance-based incentives aligned with results and risk management
- Total rewards: 401(k) match up to 6%, stock purchase plan, financial wellness resources
External Signals
- Comprehensive Benefits: Employees give the company high marks for its benefits package, giving it an ‘A-’ rating and a 73% satisfaction score on external review sites (Comparably).
- LinkedIn Top Companies 2025: #3 overall, #1 in financial services
- Disability Equality Index: 100% score (multiple years)
- CAREERS & the disABLED Top Employers 2024: #3 ranking
- Military Friendly Employer (2025): Top 10 Gold Seal
Wells Fargo Insights
What We Do
Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.1 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations. Our technology professionals drive innovation, information security, and big data analytics while maintaining a network that handles more than 12 billion customer interactions a year. Join us! Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it – Wells Fargo once again ranked in the top three – making us the #1 financial services employer – on the 2025 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. © 2026 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.
Why Work With Us
We're known for our “Well Life” approach to supporting employees’ career aspirations, work-life balance, and mental and physical health. We ranked in the top 3 on the 2025 LinkedIn Top Companies list – and #1 among financial services companies – as the best workplace “to grow your career” in the U.S.
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