Wells Fargo is seeking a Lead Digital Product Manager for the Contact Center to help support our existing Contact Center Technology Applications and assist in the transformation to a new cloud-based platform.
In this role, the Product Owner will be tasked to lead the vision of the product to realize the organization's business outcomes. This role sits within the Consumer Operations group and will be reporting into the Digital Product Management Senior Manager.
In this role, you will:
- Lead the development and execution of complex digital business plans, programs and initiatives which have impact across the enterprise with broad impact
- Act as key participant in large-scale planning
- Review and analyze complex digital strategy for product/functionality/experience area
- Influence digital strategy for the business line requiring in-depth evaluation of multiple factors including intangibles or unprecedented factors
- Make decisions in digital strategy for product/functionality/experience area requiring strong understanding of the business, policies, procedures and/or compliance requirements
- Lead a broad team of digital professionals to meet deliverables and drive new initiatives
- Strategically collaborate and consult with peers, colleagues and mid-level to senior managers to resolve issues and achieve goals
- Potentially lead projects, teams or serve as a peer mentor
Required Qualifications:
- 5+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 2+ years of experience in Product Management
- 2+ years of Agile experience
- 2+ years of Call Routing Platform experience
Desired Qualifications:
- 3+ years of financial industry experience
- 2+ years of experience delivering complex enterprise-wide information technology solutions
- Experience with Contact Center Applications such as IVR, Routing and associated systems and platforms used to drive intelligent self-service
- Previously working in Product organizations in the capacity of a Product Owner
- Experience with writing user stories, Features and EPICs
- Working on large and complex applications with multiple stakeholders
- Experience working in a dynamic agile environment, supporting applications with multiple dependencies
- Leading and conceptualizing a solution for a problem statement
- Dealing with data and performing necessary analytics to conceptualize a project helping realize a business benefit
- Experience working on Digital products in close integration with other channels (Voice Channel)
Job Expectations:
- Position offers a hybrid work schedule
- This position is not eligible for Visa sponsorship
- Relocation assistance is not available for this position
Posting Locations:
- 401 S Tryon St. Charlotte, North Carolina 28202
- 300 Highway 169 S Saint Louis Park, Minnesota 55426
- 401 Las Colinas Blvd W Bldg A Irving, Texas 75039
- 4101 Wiseman Blvd Bldg 102 San Antonio, Texas 78251
- 800 S Jordan Creek Pkwy West Des Moines, Iowa 50266
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Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.1 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations. Our technology professionals drive innovation, information security, and big data analytics while maintaining a network that handles more than 12 billion customer interactions a year. Join us! Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it – Wells Fargo once again ranked in the top three – making us the #1 financial services employer – on the 2025 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. © 2026 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.
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We're known for our “Well Life” approach to supporting employees’ career aspirations, work-life balance, and mental and physical health. We ranked in the top 3 on the 2025 LinkedIn Top Companies list – and #1 among financial services companies – as the best workplace “to grow your career” in the U.S.
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