Lead, DevOps Engineer

Lead DevOps Engineer – UK, Hybrid Role                            

Permanent

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

We are looking for a very high-performing Lead DevOps Engineer to join our growing team of highly skilled engineers working on a variety of applications and services to support our omni-channel, interactive communication platform. The role will be based in our London office 2 days per week, and remote working the remaining 3 days. The role will work closely with DevOps team members based in the US, UK and India, and form part of a follow-the-sun support escalation model for infrastructure issues.

How will you make an impact?  

• Work on the technical design, development, release and deployment of cloud-based infrastructure, automation, and applications
• Working with, and supporting, the development team with application configuration for deployment, monitoring and other automation
• Provide operational management and support of Linux and Windows servers and containers, including server hardening, patching, network security and log management to deliver web application and service stacks
• Work with the DevOps Manager and Information Security team members to ensure that our infrastructure meets compliance requirements and engineering best practices
• Mentor other more junior team members when required
• Provide on-call/out-of-hours support, as part of a rota with other team members

Knowledge/Experience

Required

• 5+ years of experience working with AWS infrastructure
• 5+ years of experience working with Linux and Windows servers
• 3+ years experience working with Kubernetes, Helm, and the related DevOps toolchain in a production environment (not just a test environment)
• 3+ years experience using Terraform or similar tools to provision infrastructure from code
• Experience with Bash shell scripting
• Ability to conduct detailed code reviews against Helm and IaC
• A Security first approach

Nice to have, but not essential

• Experience maintaining ISO 27001 compliance (or equivalent security standard)
• Familiarity working with various CI/CD solutions – for example, Azure DevOps, GitLab, GitHub actions, TeamCity, Octopus Deploy
• Experience working with and tuning Microservices at scale, with production workloads
• Experience managing relational and non-relational databases, for example, RDS MySQL, RedShift
• Familiarity with any of the following logging, monitoring and alerting tools – CloudWatch, Splunk, StatusCake, Grafana, PagerDuty
• Scripting experience with PowerShell, Ruby, Python
• Experience working with Agile software development teams

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 6798

Reporting into: Justin Miller (UK)

Role Type: Individual Contributor.