HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.
To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.
Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.
Our People
With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.
Our Impact
Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.
Learn more about us on our YouTube Channel or Blog Posts
About the Role:
We are looking for a Site Reliability Engineer (SRE) to join our team and help ensure the availability, performance, and scalability of our critical systems. You will work closely with development and operations teams to automate processes, enhance system reliability, and improve observability.
Responsibilities:
- Develop and improve observability using monitoring, logging, tracing, and alerting tools (Prometheus, Grafana, ELK, OpenTelemetry, etc.).
- Optimize system performance, troubleshoot incidents, and conduct post-mortems/RCA to prevent future issues.
- Collaborate with developers to enhance application reliability, scalability, and performance.
- Drive cost optimization efforts in cloud environments.
- Experience with multiple databases Mongo, Redis, ES, Queue based etc
Requirements:
- Experience: 7+ years in Site Reliability Engineering, DevOps, or Cloud Infrastructure roles.
- Cloud Expertise: Hands-on experience with GCP and AWS.
- Infrastructure as Code (IaC): Terraform, Helm, or equivalent tools.
- Containerization & Orchestration: Docker, Kubernetes (GKE).
- Observability: Experience with Prometheus, Grafana, ELK, OpenTelemetry, or similar monitoring/logging tools.
- Programming/Scripting: Proficiency in Python, Bash, or Shell scripting. Basic understanding of API parsing and JSON manipulation.
- CI/CD Pipelines: Hands-on experience with Jenkins, GitHub Actions, ArgoCD, or similar tools.
- Incident Management: Experience with on-call rotations, SLOs, SLIs, SLAs, Escalation Policies, and incident resolution.
- Databases: Experience in monitoring Mongo, Redis, ES, Queue based etc
EEO Statement:
The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record-keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.
We encourage you to review our Privacy Policy before submitting your application.
Skills Required
- 7+ years in Developer Productivity, DevOps, or Tooling Engineering roles
- Deep understanding of Jenkins pipelines (Groovy), GitHub Actions or equivalent systems
- Proficient in Groovy for Jenkins pipelines; familiarity with Node.js is a plus
- Strong experience with Docker, Docker-in-Docker (DinD), and Kubernetes
- Experience tracking and reporting developer productivity metrics
- Hands-on experience with SonarQube, Jfrog Artifactory/Artifact Registry
- Comfortable with scripting for automation (Bash, Python preferred)
- Strong communication skills; ability to work closely with developers, QA, and platform teams
HighLevel Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about HighLevel and has not been reviewed or approved by HighLevel.
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Healthcare Strength — Employer materials highlight employer-paid medical and vision for employees, with mental health support and short‑term disability included. Feedback suggests health coverage is a relative bright spot that can raise overall satisfaction even when base pay is not top‑tier.
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Leave & Time Off Breadth — Flexible PTO, paid family leave, and paid holidays are emphasized alongside a remote‑first setup. Feedback suggests this time‑off approach supports work–life balance and is frequently cited as part of the value proposition.
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Retirement Support — A company‑matched 401(k) is presented as part of the core package. Feedback suggests retirement support contributes meaningful long‑term value and helps offset tradeoffs in cash compensation.
HighLevel Insights
What We Do
https://www.gohighlevel.com/quick-links One white-labeled marketing app to rule them all. HighLevel is everything your business needs to succeed! Capture leads using our landing pages, surveys, forms, calendars, inbound phone system & more! Automatically message leads via voicemail, forced calls, SMS, emails, FB Messenger & more! Use our built in tools to collect payments, schedule appointments, and track analytics
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