The Lead Development Operations Analyst will be responsible for driving lead generation and qualification to ensure a strong sales pipeline of Admins and incremental revenue growth. This role focuses on identifying high-quality leads and collaborating with multiple cross-functional teams to improve organic lead sources. By prioritizing leads and optimizing handoffs, the position aims to shorten the sales cycle and accelerate onboarding. Leveraging CRM tools and analytics, the analyst will track progress, identify gaps, and ensure alignment across stakeholders.
Key Responsibilities
- Lead Qualification: Identify and validate high-quality leads that fit our Admin ICP, using CRM research, discovery outreach (calls, email, WhatsApp), and marketing engagement data, so the sales team focuses on the opportunities most likely to convert.
- Pipeline Building: Generate a steady flow of qualified Admins through high-volume, country-tailored outreach, respond to organic leads within set timeframes, and track pipeline gaps in the CRM, unblocking stalled deals with stakeholders.
- Sales Cycle and Onboarding: Shorten the time from first contact to first sale through lead prioritization, clear CRM notes, and follow-ups that ensure smooth handoffs.
- Lead Volume Growth: Partner with Marketing and GTM to strengthen organic inbound channels and help design targeted outbound campaigns, driving more pipeline, more Admins, and more revenue.
Qualifications
- 1–2 years of hands-on experience with CRM systems (Zoho preferred).
- Intermediate English proficiency.
- Strong interpersonal skills, with the ability to build rapport with prospects and guide them through the full sales cycle.
- Proven experience collaborating with distributed, cross-functional teams.
- Solid understanding of sales processes and key performance metrics.
- B2B campaign design and outreach implementation
- SQL usage for querying of the information
- Chatbot management
- Experience in another B2B2C company driving the onboarding process.
Desirable
Benefits
- 100% company-funded health and dental insurance for employees and immediate family members
- Life Insurance
- Meal voucher
- R$400,00 Commuting benefit
- R$180,00 for home office assistance
- Incentive for the phone finance product
- Budget for noise-canceling headphones
- Budget for home office equipment
- Annual budget for wellness perks
- $2,000 USD annual Co-working travel perk
- $2,000 USD annual Professional Development perk
Skills Required
- 1-2 years of hands-on experience with CRM systems, preferably Zoho
- Intermediate English proficiency
- Strong interpersonal skills and ability to build rapport with prospects throughout the sales cycle
- Experience collaborating with distributed, cross-functional teams
- Understanding of sales processes and key performance metrics
- B2B campaign design and outreach implementation
- SQL querying experience
- Chatbot management experience
- Experience at a B2B2C company driving onboarding
PayJoy Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about PayJoy and has not been reviewed or approved by PayJoy.
-
Fair & Transparent Compensation — Pay is considered market‑aligned for senior U.S. technical roles, and public salary bands help candidates benchmark and align expectations. Feedback suggests this transparency supports confidence that offers are competitive for role and location.
-
Healthcare Strength — Company‑paid basic medical, dental, vision, life, and disability coverage is emphasized as a standout element versus many startups. Feedback suggests this reduces out‑of‑pocket burden and strengthens the core benefits foundation.
-
Parental & Family Support — Paid parental leave and flexible hours are highlighted alongside dedicated time off. Feedback suggests these family‑oriented policies enhance the perceived completeness of the package.
PayJoy Insights
What We Do
PayJoy's mission is to deliver access to credit to the next billion people in emerging markets worldwide. Our unique mobile security technology gives customers the ability to afford their first smartphone on credit, using the phone itself as collateral, and then provides further access to credit to help weather life's unexpected financial surprises and climb the ladder of economic well-being. Founded in 2015, today PayJoy has reached millions of customers in a dozen countries around the globe, including Mexico, Brazil, Colombia, India, Kenya, and South Africa, and is on a strong growth path with support from major industry partners to bring credit to the next billion emerging consumers.
