Lead Developer, Salesforce Service Cloud

Bounteous x Accolite makes the future faster for the world's most ambitious brands. Our services span Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing. We are guided by Co-Innovation, our proven methodology of collaborative partnership.

Bounteous x Accolite brings together 5000+ employees spanning North America, APAC, and EMEA, and partnerships with leading technology providers. Through advanced digital engineering, technology solutions, and data-driven digital experiences, we create exceptional and efficient business impact and help our clients win. 

We are seeking a highly skilled and experienced Lead Salesforce Service Cloud Developer to join our team. As a Salesforce expert, you will play a critical role in designing, implementing, and optimizing Salesforce Service Cloud solutions to meet the needs of our organization. You will collaborate with stakeholders to gather requirements, customize Salesforce to fit business processes, and ensure smooth implementation and integration with other systems.

You must hold a current Salesforce Service Cloud Consultant certification to be considered for this role.

Role and Responsibilities

• Collaborate with stakeholders to gather requirements, design solutions, and develop migration strategies that align with business objectives
• Design and develop custom solutions on the Salesforce Service Cloud platform to meet business requirements
• Customize and configure Salesforce, including designing custom objects, fields, layouts, workflows, and validation rules
• Configure and customize Service Cloud features, including Service Console, Case Management, Knowledge Base, Live Agent, Omni-Channel, and more
• Develop and maintain Apex classes, triggers, Visualforce pages, and Lightning components
• Develop and implement Salesforce automation using process builder, workflow rules, flows, and other automation tools
• Design and implement Salesforce integrations with other enterprise systems, applications, and data sources using APIs, middleware, and ETL tools
• Develop and execute test plans to ensure the accuracy, reliability, and performance of Salesforce Service Cloud and integrated systems
• Implement best practices for Salesforce development, ensuring scalability, maintainability, and performance
• Conduct unit testing, troubleshooting, and debugging of custom solutions
• Stay up-to-date with the latest Salesforce releases, features, and best practices
• Provide training, documentation, technical support, and guidance to end-users to facilitate successful adoption of Salesforce Service Cloud
• Provide ongoing support, maintenance, and troubleshooting for Service Cloud instances
• Collaborate with cross-functional teams to drive continuous improvement and optimization of Salesforce solutions
• Serve as a subject matter expert and trusted advisor on Salesforce best practices, capabilities, and industry trends

Preferred Qualifications

• 3+ years of experience working with Salesforce CRM and Service Cloud, including customization, configuration, and integration
• Current Salesforce Service Cloud Consultant certification required; Salesforce Administrator certification (ADM 201) and Salesforce Advanced Administrator certification (ADM 211) preferred
• Strong understanding of Salesforce architecture, data model, and security model
• Experience with Salesforce Lightning Experience and Lightning Web Components
• Proficiency in Salesforce automation tools such as Process Builder, Workflow Rules, and Flows
• Knowledge of Salesforce integration methods and tools, including REST/SOAP APIs and middleware platforms
• Experience working in an Agile development environment a plus
• Excellent communication and interpersonal skills; ability to collaborate effectively with stakeholders of all levels
• Strong analytical skills and ability to translate business requirements into technical solutions
• Self-driven; the ability to work independently, define a way forward, and solve problems with limited direction; proven capacity to drive results in an evolving and complex organization
• Digitally-savvy and well-informed on digital innovations, trends, and technologies
• Bachelor's degree in Computer Science, Information Technology, related field, or equivalent work experience preferred

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Research shows that women and other underrepresented groups apply only if they meet 100% of the criteria of a job posting. If you have passion and intelligence, and possess a technical knack (even if you’re missing some of the above), we encourage you to apply.

Bounteous x Accolite is focused on promoting an inclusive environment and is proud to be an equal opportunity employer. We celebrate the different viewpoints and experiences our diverse group of team members bring to Bounteous x Accolite. Bounteous x Accolite does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law.

In addition, you have the opportunity to participate in several Team Member Networks, sometimes referred to as employee resource groups (ERGs), that host space with individuals with shared identities, interests, and passions. Our Team Member Networks celebrate communities of color, life as a working parent or caregiver, the 2SLGBTQIA+ community, wellbeing, and more. Regardless of your respective identity, there are various avenues we involve team members in the Bounteous x Accolite community.

Bounteous x Accolite is willing to sponsor eligible candidates for employment visas.

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