Lead Developer Documentation Specialist – Data Cloud

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Job Category

Enterprise Technology & Infrastructure

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About Us:
Welcome to the Data Cloud & Search CX team, where we specialize in creating foundational content for Data Cloud. Our mission is to provide trusted, comprehensive documentation that empowers developers, fuels innovation, and transforms customers into Agentforce companies.

Role Overview:
Are you passionate about thinking like a developer? Have you explored tools like Cursor, Llama, or GraphRAG? Have you built your own agent? If so, we’re looking for someone like you!

As a Developer Documentation Lead, you will play a crucial role in creating content that enables developers to effectively build on and extend Data Cloud. You’ll collaborate closely with our content architect, content strategist, as well as PM and Engineering stakeholders to understand developer needs and deliver industry-leading documentation.

Interested

Find out more about our team at #cx-swarnke-social and #broadcast-datacloud-doc. Spend some time on the Data Cloud Developer Center.

Key Responsibilities:

• Create and maintain developer-focused documentation for Data Cloud, ensuring clarity and accuracy.

• Collaborate with cross-functional teams including developers, product managers, and subject matter experts.

• Use AI tools for content creation, review, and research to enhance documentation quality.

• Adapt quickly to changing priorities and deliver high-quality content within tight deadlines.

• Advocate for customers by ensuring documentation meets their needs effectively.

Required Experience/Skills:

• 5+ years of professional writing with a focus on developer documentation.

• Strong ability to explain complex concepts to technical and non-technical audiences.

• Experience using AI tools for content creation and review.

• Excellent communication skills, including giving and receiving feedback.

• Growth mindset with flexibility to adapt to evolving priorities.

• Proven ability to work collaboratively in a fast-paced, Agile environment.

Desired Experience/Skills:

• Familiarity with source control software like Perforce or Git.

• Proficiency in XML-based authoring tools such as Oxygen.

• Experience with DITA and structured authoring methodologies.

• Knowledge of Salesforce and its ecosystem.

• Understanding of Agile development processes.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For Washington-based roles, the base salary hiring range for this position is $127,200 to $213,800.

For California-based roles, the base salary hiring range for this position is $138,800 to $233,200.