Lead Demand and Quality Analyst - GBS

As a Quality & Demand Strategy Analyst, with Ecolab’s Global Business Solutions+ (GBS+) team, you will be responsible for executing on the Strategy & Governance Team’s priorities and service management processes (Capacity Analysis and Demand Management, Quality Framework and Analysis, and Risk Management & Business Continuity Processes). You will assist the Strategy & Governance leader to deliver on objectives, create a leading practice shared service organization, prepare for and host governance forums, and manage stakeholder relationships when needed. Specific emphasis is given to the development and maintenance of Capacity and Demand Management, Quality practices, and Business Continuity Plan (BCP) processes for GBS+ services.

Location: This position is located at Ecolab’s GBS Global Service Delivery Center in Pune, India (hybrid)

What’s in it For You:

• The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments
• The ability to make an impact and shape your career with a company that is passionate about growth
• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best
• Be part of an outstanding team with relentless focus on improvement through digital enhancements, process automation and AI opportunities

What You Will Do:

Capacity, Demand, & Quality Management

• Responsible for maintaining and improving the health of GBS+’s Capacity, Demand, and Quality Management processes, tools and procedures
• Responsible for carrying out quality reviews/ audits and documenting and reporting improvement opportunities
• Responsible for collecting and analyzing data related to resource capacity, forecasting, providing insights, and preparing and presenting results to leadership
• Responsible for driving execution of the Demand Management processes to evaluate ability to transition work into/out of GBS+ including determining available resource and space capacity and value of transition
• Responsible for visualizing outputs of Demand Management, with help from Insights Demand Team

Business Continuity & Risk Management

• Responsible for maintaining and maturing Business Continuity Plans (BCPs) across GBS+ functional activities and site locations
• Partner with stakeholders to conduct risk assessments to evaluate the impact of various types of disruptions on GBS+ functional processes and global site locations
• Collaborate with GBS+ stakeholders to ensure the BCPs are comprehensive and effective
• Conduct training sessions and drills to ensure associates are aware of and understand the BCPs. Analyze the results of tests and drills to identify areas for improvement. Promote a culture of preparedness
• Support the leadership team in coordinating the response to actual disruptions, ensuring that the BCPs are executed effectively
• Establish a cadence and process to regularly test and update the BCPs to ensure they reflect the work carried out by the GBS+ organization and current site locations

Governance

• When needed, responsible for preparing for Governance Forums: creating meeting templates, creating meeting content for those forums the Service Excellence Leader is hosting

Minimum Qualifications:

• Bachelor’s degree in Finance, Business Administration, Industrial Engineering, or related field.
• 12+ years relevant work experience, including experience in capacity planning, business continuity planning, and/or quality management processes
• Lean Six Sigma Certification (Green or Black Belt)
• Quality management certification (ISO)

Preferred Qualifications:

• Excellent communication and organizational skills
• Ability to manage multiple priorities
• Effective presenter capable of engaging with teams at all levels within GBS+
• Ability to work collaboratively with global cross-functional teams
• Certified Business Continuity Professional certification (CBCP)
• Certified Quality Engineer (CQE)
• Training or certification in Capacity planning
• Experience working in Shared Service organizations and global roles