Sales Operations Analyst

Say hello to possibilities.

It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. 

RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.

This is where you and your skills come in. We’re currently looking for: a Sales Operations Analyst. The candidate will be a key leader in driving the growth and productivity of the Global Strategic Partners (GSP) team through data analysis and insights. The right candidate should be able to analyze large databases (above 20 thousand lines) to identify trends and insights to help GSP executives make right decisions regarding the business. This role requires strong partnership across Sales, Sales Operations, Marketing Operations, Channel Operations, IT, and other cross-functional teams to deliver on a GTM strategy across channel and direct sales. The Sales Operations Analyst will work directly with sellers and GSP executive leadership.

Job Duties:

• Manage weekly cadence of sales forecasting, pipeline coverage, reporting, and analytics 

• Executive communications and status on overall sales performance 

• Work collaboratively with Segment Ops team leads and cross functional teams 

• Create reports from CRM/data systems like SFDC and BI according to the data needed

• Use excel, googlesheet, and tableau to analyze large databases and identify trends, problems and corrections needed to accelerate sales growth.

• Deliver actionable insights to help leaders improve business performance.

• Help with sales forecasting using insights from historical data and pipeline.

• Participate in the development and execution of the annual operating plan.

• Develop sales rep and manager retention and productivity initiatives 

• Be a go to person for the segment sales leadership that they can trust to execute

Desired Qualifications 

• 7+ years of experience in Data Management/Sales Operations in SaaS business

• Familiar with a different routes to market (direct sales, agency, wholesale, Service Providers) 

• Strong problem-solving skills with ability to analyze data, determine insights and develop programs to drive productivity and efficiencies 

• Strong project management and business improvement capabilities with a track record of delivering results across a complex portfolio 

• Strong analytical and communication skills to explain complex information in an easy way

• Passion for solving problems with the willingness to dive in with the team

• Flexibility, adaptability, sense of urgency and a passion for new ideas

• Must have SaaS, Telephony or High-Tech experience 

• Bachelor’s degree required or equivalent military and/or work experience. Master’s degree desired. 

What we offer:

• Comprehensive medical, dental, vision, disability, life insurance

• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits

• 401K match and ESPP

• Paid time off and paid sick leave

• Wellness programs including 1:1 coaching and meditation guidance 

• Paid parental and pregnancy leave and new parent gift boxes

• Family-forming benefits (IVF, Preservation, Adoption etc.)

• Emergency backup care (Child/Adult/Pets)

• Pet insurance and Pet Telehealth

• Employee Assistance Program (EAP) with counseling sessions available 24/7

• Free legal services that provide legal advice, document creation and estate planning

• Employee bonus referral program

• Student loan refinancing assistance

• Employee perks and discounts program

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.
 

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you are hired in Colorado, California, Hawaii, Nevada, New York, Maryland, Washington, Connecticut, Rhode Island, the compensation range for this position is between $113,050 and $161,500 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.

This role has an application deadline of 11/4/2024. Please apply prior to the deadline to be considered for the role.