Lead Observability & Platform Engineer

Reposted 3 Days Ago
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Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
In-Office
Senior level
Fintech • Payments • Software • Financial Services
The Role
Responsible for designing and enhancing observability systems, leading CI/CD processes, scaling data platforms, and mentoring engineers in a collaborative environment.
Summary Generated by Built In

ABOUT US

We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy. 

We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.   

In line with testing standards/procedures, under guidance of management, and within operating plan and allocated budget, to lead, plan and participate in qualification and acceptance testing activities of high complexity related to hardware and software components of SWIFT networks ensuring product quality. To act as a technical lead on qualification projects.
We are seeking a highly skilled and motivated Lead Engineer to drive the evolution of our Observability Platform, focusing on ELK stack products. In this pivotal role, you will be responsible for designing, implementing, and continuously improving our observability and monitoring capabilities, ensuring systems remain scalable and meet global standards. You will lead the vision and strategy for CI/CD processes across development, release, and deployment lifecycles, taking ownership of building and optimizing automated CI/CD pipelines and release orchestration. Your expertise will enable the delivery of high-quality, reliable software at speed while maintaining performance at scale.

Key Responsibilities

Co-lead the ELK platform

  • Architect, deploy, and scale Elasticsearch clusters (hot-warm-cold tiers, ILM, snapshot/restore).
  • Design ingestion with Logstash/Beats/Elastic Agent; standardize parsing (grok processors), mappings, and templates.
  • Implement APM/tracing (e.g., OpenTelemetry) and align logs/metrics/traces for end-to-end visibility.
  • Build dashboards (Kibana) and analyst-friendly views; automate alerting and anomaly detection.
  • Govern access (RBAC), encryption, masking; manage capacity & cost efficiency (index strategies, routing).

DevOps excellence: CI/CD & Release Orchestration

  • Own CI/CD pipelines end-to-end (build, test, package, scan, deploy, rollback).
  • Create pipelines for infra and content (Ansible for infra; version dashboards, index templates, alert rules).
  • Good understanding of GIT branching strategy relation with CI/CD
  • Implement automated release/deployment orchestration

Leadership & Collaboration

  • Mentor engineers; lead technical design reviews and roadmap planning.
  • Collaborate with Security/Compliance for security, auditability and data governance.
  • Advocate observability standards across engineering (structured logging, trace context propagation).

What will make you successful?

  • 12+ years in software development including data/platform/DevOps engineering; 3+ with ELK at scale (hot-warm-cold, ILM, index templates).
  • University degree in Computer Science, software engineer or equivalent.
  • Experience with data ingestion with big data technologies (either Elastic Search, Logstash, Kibana, Kafka or any other message queue system).
  • Experience of Elasticsearch internals (shards/replicas, ILM, index patterns, snapshots, query tuning).
  • Knowledge of observability concepts (APM, traces, metrics, logs), alerting strategies, and on-call operations.
  • Experience in one of the programming languages (Java or Python) and have good understanding of OOP.
  • Experience in Relational Database (e.g. Oracle, MySQL) or NoSQL Databases.
  • Experience with DevOps CI/CD tools (Cloudbees / Jenkins / Openshift / Ansible / Docker).
  • Knowledge on DevOps principal model including support and maintenance on product delivery Kibana, Kafka and etc.
  • Proficiency in both Windows and Linux OS.
  • Experience working within an Agile-driven environment
  • Strong interpersonal skills with a customer-centric mindset and ability to work effectively across diverse cultures.
  • Proven ability to collaborate with both local and remote teams across different time zones.
  • Able to build strong partnerships with internal customers and other delivery organizations inside Swift.
  • Familiarity with ITIL processes (Incident Management, Problem Management, and Continual Improvement) for managing issues and improving service delivery in a structured way.

Following Experience will give candidates an added advantage:

  • Experience in API benchmarking with tools such as JMeter, Postman is a plus
  • Experience with SOA technologies such as micro-services, REST, SOAP is essential.
  • Knowledge of Swift products and messaging services (Alliance Access, SwiftNet...).
  • Knowledge of Atlassian products (Jira/Confluence/…) is an advantage.

Knowledge of ServiceNow) is an advantage.

What we offer

We put you in control of career

We give you a competitive package

We help you perform at your best

We help you make a difference

We give you the freedom to be yourself

We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.

If you believe you require a reasonable accommodation to participate in the job application or interview process, please contact us to request accommodation.

Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.

Top Skills

Ansible
Beats
Cloudbees
Docker
Elastic Agent
Elasticsearch
Git
Java
Jenkins
Kibana
Logstash
MySQL
Openshift
Opentelemetry
Oracle
Python
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The Company
HQ: New York, NY
4,765 Employees
Year Founded: 1973

What We Do

SWIFT is a global member-owned cooperative and the world’s leading provider of secure financial messaging services.

We provide our community with a platform for messaging and standards for communicating, and we offer products and services to facilitate access and integration, identification, analysis and regulatory compliance.

Our messaging platform, products and services connect more than 11,000 banking and securities organisations, market infrastructures and corporate customers in more than 200 countries and territories.

SWIFT also brings the financial community together – at global, regional and local levels – to shape market practice, define standards and debate issues of mutual interest or concern.

For more information, visit www.swift.com or follow us on Twitter: @swiftcommunity

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