Zendesk’s Enterprise Architecture team is looking for an Enterprise Data Architect (Senior Staff level) who will guide us in building digital data systems and platforms. In this role you will provide strategic direction, standard processes, frameworks, design patterns, and contribute to our data architecture implementation including leading MDM architecture roadmaps. Additionally, you will collaborate with Enterprise Data & Analytics, Product Architecture and Security teams to design best-in-class data movement, integration, and transformation models that effectively deliver accurate data to our teams!
This is a technical role working with innovative technologies while also being able to communicate sophisticated ideas to non-technical audiences. Collecting clear requirements is a key part of this role and will define the technical and practical strategy that teams employ across the enterprise. You will evaluate and design high-performance end-to-end data architectures, capture requirements, gaining consensus, and evolve data architecture as business strategies and technologies mature.
What You’ll be Doing:Contribute to and make recommendations to Zendesk’s data ecosystem with a focus on multi-cloud architecture capable of supporting various data types; structured, semi-structured and unstructured data at the petabyte scale
Lead and create overall master data solution architectures, system landscapes (blueprints), governance workflows, and systems integration and implementation standards/patterns.
Collaborating with business stakeholders and technical teams to understand business processes, master data management requirements and challenges, maturity levels, and identify opportunities for the design of a best of breed MDM solution
Produce relevant solution design artifacts including but not limited to technical estimates, Reference Architecture blueprints, conceptual system designs, sequence diagrams, and data models.
Evaluate and support data solutions within and across a variety of data tools such as GCP Airflow, AWS Lambdas, Python, Cloud Functions, DBT, Astronomer.io, Workato
Lead and design best in class practices leading to implementation planning of data movement and integration patterns across our ecosystem, defining target architectures and tools
Provide leadership and standard methodologies for using native-first connectors over third-party for integrating our various workflows, applications and data.
Partner with team members to develop a Single View of Customer and Customer Data Platform (CDP) strategy
Act as an advisor for new and emerging technologies, patterns, and trends
Demonstrable experience with enterprise-wide architectures, integration, warehousing and highly proficient with relational database design, data streams, data modeling, and SQL
10+ years of data architecture experience leading MDM roadmaps, defined business cases and implementation efforts
Deep understanding of master data management principles, data governance frameworks, and industry best practices
Creating ETLs and reverse-ETLs patterns and services to handle data from various data sources, formats, and use cases
Experience with streaming, batch and micro-batch data processing and workflows
Built and implemented “citizen integrator” (user self-service) operating models and solutions using iPaaS or related technologies
Ability to drive the practical evolution and innovation of infrastructure, processes, products and services by influencing decision makers, implementers, stewards, and owners of what direction should be taken
Enterprise data management experience including exposure to aspects such as analytics and data science, BI, MDM, governance, quality, security and issue management to enable effective engagement
Experiencing driving and leading major data modernization projects
Experience with principles such as reuse, deployment, scalability, observability, security, testing and high availability
Experience and expertise in the Lean-Agile principles and development
TOGAF, ITIL, AWS Certified Cloud Practitioner or similar certifications
Proficiency in visualization tools (Tableau, D3, Looker, etc.)
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.
Top Skills
What We Do
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences— and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, co-working spaces, and Zendesk workspaces to make one team.
Why Work With Us
We know one desk doesn’t fit all. At Zendesk, we prioritize remote work because we believe great work happens anywhere. Digital first is more than where we work though. We give our employees flexibility and choice in both where and how they work while also trusting them to be a team player.
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