As an analyst in CX, you will:
Collaborate with product development, user experience, journey ownership, technology, and other disciplines, serving as a trusted analytics advisor on strategic initiatives.
Bring structure to ambiguous business questions and translate business objectives into actionable analytical approaches and measurable outcomes.
Identify and prioritize areas of greatest opportunity to improve the client experience and deliver business value.
Visualize data and tell compelling stories that influence decisions and drive action.
Measure and communicate the impact of newly developed features, experiences, and initiatives using data-driven insights.
Develop and continuously improve reporting, measurement frameworks, and analytical processes to increase efficiency, scalability, and business value.
Strong candidates will demonstrate an ability to:
Thrive in ambiguity and adapt quickly to changing priorities.
Translate business objectives into analytical approaches and actionable recommendations.
Influence stakeholders through data, critical thinking, and strong communication.
Work autonomously in their own space and deliver strategic thinking alongside strategic outcomes
Learn new tools and techniques in a rapidly evolving analytics environment.
Maintain high standards for analytical rigor, data quality, and collaboration.
Core Responsibilities:
Lead Analytic Engagements & Business Solutions
Manage & Validate Data Assets
Deliver Advanced Insights & Recommendations
Drive Reporting, Measurement, & Process Improvement
Develop Analytics Capability & Strategic Partnerships
Mentor peers and advance the overall skill of the Data and Analytics Department
Qualifications
Minimum of five years related work experience.
Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred.
Experience with Python, SQL, and Data Visualization Required
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.About Vanguard
At Vanguard, we don't just have a mission—we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
Skills Required
- At least five years of related work experience
- Undergraduate degree or equivalent combination of training and experience
- Experience with Python
- Experience with SQL
- Experience with data visualization
- Graduate degree
Vanguard Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Vanguard and has not been reviewed or approved by Vanguard.
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Retirement Support — Retirement support appears unusually strong through a 401(k) design that includes a match plus an additional employer contribution, which can materially lift long-term total rewards. HSA seeding and an enhanced employer match further strengthen the savings-and-benefits value of the package.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle support is reinforced by a sizable annual FlexFund stipend that can be applied across many day-to-day categories such as fitness, childcare, and other personal expenses. On-site or virtual clinics and fitness options add practical health and wellness convenience.
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Affordable Benefits — Healthcare and related benefits are positioned as comparatively affordable via heavily subsidized medical plans and broad coverage options. This affordability can offset moderate base pay for employees who place higher value on out-of-pocket cost reductions.
Vanguard Insights
What We Do
We are a community of 30 million who think – and feel – differently about investing. Together, we’re changing the way the world invests. Since our founding in 1975, helping our investors achieve their goals is our sole reason for existence. With no other parties to answer to and therefore no conflicting loyalties, we make every decision—like keeping investing costs as low as possible—with only your needs in mind. Vanguard is one of the world's largest investment companies, offering a large selection of high-quality low-cost mutual funds, ETFs, advice, and related services. Individual and institutional investors, financial professionals, and plan sponsors can benefit from the size, stability, and experience Vanguard offers. As of April 30, 2019, we managed more than $5.6 trillion in global assets. In addition, we have 189 funds in the United States and 225 funds in global markets. For Commenting Guidelines & Important information, visit here: http://vanguard.com/linkedin Vanguard Marketing Corporation, Distributor.
