Team & Role
The UpToDate Expert AI team is a cross-functional group of designers, researchers, engineers, and clinicians working at the forefront of healthcare innovation. We're building our flagship application, UpToDate Expert AI, to redefine how clinical knowledge is accessed and applied at the point of care. Our team thrives on collaboration, curiosity, and a shared mission to empower clinicians with intelligent, intuitive tools that improve patient outcomes. You will help lead the effort to foster a mobile-first design culture as we expand Expert AI’s capabilities and refresh our UpToDate core application on mobile web, iOS, and Android.
Essential Duties and Responsibilities
Strategy:
Understand business goals, user needs, and technical capabilities to inform the research and design of holistic and integrated solutions
Foster collaborative relationships with product, clinical, and technology teams
Advocate for the user throughout the product development process, working with cross-functional teams to ensure a consistent and excellent user experience that is validated by customers
Lead/co-lead visioning workshops with multidisciplinary teams of business, technology, clinical, and user experience roles to shape strategic plans
Design:
Translate ideas into concepts, user flows, wireframes, mockups, and prototypes that lead to intuitive user experiences for products in the UpToDate portfolio
Work with cross-functional teams to define, improve and implement UX research, and design best practices and processes
Work directly with development groups to ensure accurate implementation of designs
Manage multiple projects at various stages and prioritize tasks
Research:
Identify research opportunities and appropriate research methods based on business objectives
Develop research plans collaboratively with the Product Manager and other team members
Deliver actionable insights that are well-reasoned and presented with a high degree of quality
Job Qualifications
10 years of experience working as a UX designer – ideally within an agile environment
Bachelor's degree (BA) from a four-year college or university (or equivalent) in Interaction Design, Product Design, Industrial Design, Human Computer Interaction, Communication & Multimedia Design/Media Technology, Information Architecture or related field
Agency experience is highly preferred
Familiar with principles of Lean Product and Lean UX
Have a deep understanding of typography, color, layout and motion design principles
Passionate about design, emerging technologies and problem solving
Strong understanding of the healthcare ecosystem, particularly in payer and provider sectors and experience offerings preferred
Hands-on experience building mobile web and native apps
Both a self-starter and team-oriented, with a willingness to teach and learn; open to feedback and welcomes constructive criticism
Excellent English verbal and written communication skills
Ability to build trusted relationships and act as a liaison among the UX, product, clinical, and technology teams to ensure standards of excellence are met
Experience working in distributed, collaborative teams
Ability to work with limited guidance and make decisions independently is a must
Technical Skills
Experience working with design systems and familiar with creating UX patterns
Experience adhering to WCAG compliance and standards
Mastered design software such as Figma and Adobe Creative Suite
Knowledge of agile software development processes and experience with requirements management and complex projects
Solid understanding of HTML5 and CSS3
Your Portfolio
Your portfolio should demonstrate a track record of developing useful and intuitive interfaces for complex mobile applications
You should be prepared to speak about the processes used to develop your solutions and the specific role that you played in these processes
A comprehensive benefits package that begins your first day of employment. Additional Information: Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available - https://www.mywolterskluwerbenefits.com/index.html
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Similar Jobs
What We Do
Wolters Kluwer (www.wolterskluwer.com) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.
Founded in 1836 and headquartered in Alphen aan den Rijn, the Netherlands, the company serves customers in over 180 countries, maintains operations in over 40 countries and employs 18,600 people worldwide.
Wolters Kluwer reported 2019 annual revenues of €4.6 billion. Listed on Euronext Amsterdam, Wolters Kluwer shares (WKL) are included in the AEX and Euronext 100 indices. Wolters Kluwer has a sponsored Level 1 American Depositary Receipt program. The ADRs are traded on the over-the-counter market in the U.S. (WTKWY).
