Lead Customer Operations Specialist

Job Description SummaryThe Lead Customer Operations Specialist is responsible for driving end-to-end performance for assigned Engine Programs, serving as the primary point of contact for GE Internal Product Line teams to ensure seamless translation of customer needs into executable plans. This role is responsible for leading cross functional plans with manufacturing, quality, engineering, and sourcing to deliver on Safety, Quality, Delivery, and Cost commitments. Success requires strong stakeholder management, data-driven decision-making, and proactive issue resolution to meet customer needs.

Job Description

Roles and Responsibilities

• Product Line focal point: Serve as the primary interface for GE Product Lines, managing day-to-day communications, coordinating Daily management within team on site, and helping to drive execution of material plans within the shop

• Delivery management: Drive schedule adherence, expedite priorities, and lead recovery plans to protect on-time delivery and inventory health
• Cross-functional leadership: Lead operating rhythms with manufacturing, sourcing, quality, and engineering to remove roadblocks, mitigate risk, and execute on customer commitments
• Use judgment to make decisions or solve moderately complex tasks or problems in areas of operational/product management, manufacturing, or engineering. Takes new perspective on existing solutions. Use technical experience and expertise for data analysis to support recommendations. Uses multiple internal and limited external sources outside of own function to arrive at decisions.
• Quality and compliance: Partner with Quality to ensure customer requirements, specs, and regulatory standards are met; drive corrective actions and continuous improvement

Required Qualifications

• Bachelor’s Degree from an accredited college or university (or a high school diploma/GED with a minimum of 4 years’ Materials and Production Planning experience) + minimum of 3 years’ Materials and Production Planning experience

Desired Characteristics

• Demonstrate ability to analyze and resolve problems. Demonstrate ability to lead programs / projects.
• Ability to document, plan, market, and execute programs.
• Established project management skills.
• Experience in materials management (forecasting, master scheduling, planning, fulfillment, and/or SIOP)
• Certification in Planning and Inventory Management
• Humble: respectful, receptive, agile, eager to learn
• Transparent: shares critical information, speaks with candor, contributes constructively
• Focused: quick learner, strategically prioritizes work, committed 
• Leadership ability: strong communicator, decision-maker, collaborative
• Problem solver: analytical-minded, challenges existing processes, critical thinker

GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like HealthAhead, your physical, emotional, financial and social wellbeing. Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness. ​

GE Aerospace (General Electric Company or the Company) and its affiliates each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any individual.

This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)).

Additional Information