You could be the one who changes everything for our 28 million members by using technology to improve health outcomes around the world. As a diversified, national organization, Centene's technology professionals have access to competitive benefits including a fresh perspective on workplace flexibility.
Position Purpose: Executes on research strategies/approaches as well as independently collecting, analyzing and effectively sharing data related to member or provider effort, satisfaction, desirability, loyalty and overall experience. The findings from the lead's studies will help leadership better understand the customer experience, prioritize improvement opportunities, and measure improvements.
- Reviews research needs with key stakeholders, lead others in learning how to proactively identify them
- Executes research strategies and approaches for major program initiatives. Ensures all research is gathered and analyzed in the context of the customer journey and actively reflects the customer’s view of experiences
- Manages intake and resource planning for new research and analysis requests
- Leads the continued development of insights and analyses with senior leaders through education, advocacy, key stakeholder relationships, and thought leadership. Ensure stakeholder engagement by providing training and reference documentation, sharing relevant articles and case studies, and gathering feedback on the effectiveness of deliverables.
- Stays current of industry developments and new technologies
- Mentors Customer Insights Analysts
- Assists department leadership with candidate recruiting, screening and interviewing process
Education/Experience:
Bachelor’s Degree in Market Research or Analytics, Computer/Data Science, Statistics, CX/UX Research or Analysis or similar field: 6 years of experience
Technical Skills:
Advanced proficiency in Qualtrics, Clarabridge, and Tableau and/or Power BI, Care Connects, OMNI, Calabrio, AWS Connect
Pay Range: $87,700.00 - $157,800.00 per yearCentene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act
Top Skills
What We Do
Centene provides healthcare solutions to individuals across the United States with more than 23 million members nationwide.
