Lead CSR

Lead and train Customer Service team in logistics office and warehouse ensuring that phones
are being answered and customer and vendor inquiries are addressed in a timely manner for
the business needs. Will follow corporate and site-specific Good Manufacturing Practices and
report noncompliance when observed. In addition, the candidate will observe all company
safety rules and assist in enforcement as appropriate

Weekly Operations Report update sent to General Manager Distribution Center Manager
and Warehouse Supervisor.
• Trains, delegates and supports training of new CSR’s and/or of newly added tasks to CSR’s
• Process ancillaries.
• Lead, execute and delegate the process of entering Chep/Peco truck dailys and emails to
customer, ID Logistic leadership team and Inventory Control team
• Assists other CSR’s with daily issues.
• Updating DC breakdown of volumes.
• Input invoices into computer system

End of month billing and reconciliation.
• Inputting and receiving purchase orders.
• Inputting inbounds and outbound into applications.
• Identify, research, and resolve customer issues using the computer system.
• Follow-up on customer inquiries not immediately resolved.
• Research billing issues.
• Research misapplied payments.
• Recognize, document and alert the supervisor of trends in customer and vendor calls.
• Order office supplies through approved vendors.
• Supply safety vests and visitor badge for guests and vendors.
• Keep updated files of all vendors including invoices and purchase order numbers.
• Visitor log update.
• Weekly Operations Report update sent to leadership team and clients
• Lead, execute and delegate process and keep track of inbounds and outbounds on a daily
basis and keep ID Logistic leadership and client informed.
• Transfer customer calls to appropriate associate
• Identify, research, and resolve customer issues using the computer system
• Recommend process improvements.
• Answer phones and respond to customer requests
• Follow corporate and site-specific Good Manufacturing Practices and report noncompliance
when observed.
• Observe all company safety rules and assist in enforcement as appropriate.
• Other duties as assigned

Associate's degree (A. A.) or equivalent from two-year college or technical school; or one
year related experience in inventory control and/or training; or equivalent combination of
education and experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance
instructions, and procedure manuals.
• Ability to write routine reports and correspondence and the ability to speak effectively
before groups of customers or employees of organization.
• Ability to calculate figures and amounts such as percentages and volume.
• Ability to solve practical problems and deal with a variety of concrete variables in situations
where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule
form.

Monday- Friday 7am-7:30pm