Company Description
Sutherland is looking for a self-motivated, team-oriented and career-oriented person to join us as a Flight Operations Specialist. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Job Description
- EU 261 Assessment: Evaluate passenger claims under EU 261 regulations, ensuring proper eligibility determination based on operational factors.
- Evidence Gathering: Proactively collect and analyze relevant flight operations data (e.g., flight logs, METAR/TAF weather reports, NOTAMs, ATC communications, maintenance records).
- Operational Analysis: Assess the impact of disruptions related to meteorological conditions, technical faults, air traffic control restrictions, and other operational factors.
- Stakeholder Coordination: Collaborate with airline departments such as flight dispatch, maintenance, ground handling, and flight crews to verify claims-related evidence.
- Regulatory Compliance: Ensure decisions align with EU 261 legal frameworks, aviation safety standards, and airline operational policies.
- Proactive Claims Handling: Monitor real-time operational disruptions and preemptively assess potential EU 261 liabilities.
Qualifications
- Background in airline operations, such as flight dispatch, flight planning, ground operations, maintenance control, or ATC coordination.
- Familiarity with aviation regulations (EU 261, EASA, ICAO, local CAA rules) and airline operational policies.
- Strong understanding of airport operations, including passenger handling, fueling, crew duty regulations, and airworthiness requirements.
- Ability to interpret aviation weather data, flight delay codes, technical logs, and incident reports.
- Experience with flight tracking tools (ACARS, ADS-B, airline ops systems like Sabre Movement Manager, AIMS, or SITA Flight Briefing).
- Knowledge of airline disruption management, including recovery strategies and compensation policies.
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What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences!
Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow.
For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation.
We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another.
We call it One Sutherland. #MakeDigitalHuman
