Lead Coordinator - Demo & Technical Customer Support

At Stryker, we are responsive, determined, and energetic about making healthcare better. Join us to deliver reliable service, technical excellence, and meaningful impact every day.

Be the connection that keeps our customers, service teams, and commercial partners moving. As the Lead Coordinator – Demo & Technical Customer Support, you sit at the centre of technical service delivery, customer experience, and operational execution, driving timely outcomes across complex, fast‑moving workstreams. This role offers visibility, ownership, and the opportunity to influence how our solutions are delivered in real‑world healthcare environments.

This role is ideal for professionals interested in project coordination and management, investigations and process improvement, and technical/medical operations. You will coordinate nuanced work, manage multiple priorities, and deliver structured outcomes in regulated settings, making this a strong platform to build and deepen transferable operational and project‑based skills.

What You Will Do

• Coordinate and prioritise service activities to optimise utilisation and response times for service engineers.
• Serve as the first point of contact for internal and external customers, resolving enquiries or directing them through defined service pathways.
• Analyse product implementations, modifications, and enhancements to ensure alignment with customer specifications and approved procedures.
• Troubleshoot technical issues, determine appropriate solutions, and recommend corrective actions to internal teams or customer representatives.
• Process service and product orders end‑to‑end, from entry through to invoicing, ensuring accuracy and on‑time completion.
• Support sales and marketing activities by arranging and tracking demonstration products to customer sites in line with agreed timelines.
• Assess customer product requirements and provide on‑site or remote technical representation as required.
• Maintain accurate records across service, order, and customer management systems to support reporting, audit readiness, and service metrics.

What You Will Need

• Minimum 3 years of experience in customer support, technical service coordination, field service coordination, or operations in a regulated or technical environment.
• Minimum completion of a post‑secondary qualification (certificate, diploma, or higher) in a technical, business, or health‑related discipline.
• Experience using service management and order processing systems within defined procedures and workflows.