Lead Contract Support
Location: Central London, Regent Street
Type: Full‑time, Permanent
We are looking for a Lead Contract Support to join our team in London, providing vital operational and administrative support across our engineering and facilities contracts. In this role, you will ensure high standards of service delivery, strong financial administration, and excellent client communication.
What You’ll Be Doing
- Act as the first point of escalation for day‑to‑day queries from the BGIS team and clients.
- Oversee daily workflow, ensuring tasks are actioned, prioritised, and completed on time.
- Produce financial and statistical reports for the contract portfolio.
- Raise work orders, jobs, and quotations, and generate purchase orders for engineers and subcontractors.
- Manage monthly billing processes and ensure accurate completion of all paperwork.
- Monitor and manage Work In Progress (WIP) to support timely invoicing.
- Ensure Planned Preventative Maintenance (PPM) tasks are raised, closed, and documented.
- Maintain accurate and compliant client documentation and subcontractor records.
- Process weekly timesheets, job sheets, expenses, holiday and sickness logs.
- Process supplier and subcontractor invoices, resolving queries where needed.
- Support and coach your team to deliver excellent customer service at all times.
- Take ownership of assigned tasks through to completion.
What We’re Looking For
- Experience in a Contract Support, Helpdesk, or FM administrative role.
- Previous experience overseeing or supporting a team (desirable but not essential).
- Good understanding of financial processes, WIP, and reporting.
- Familiarity with work order systems and purchase order processes.
- Strong communication and organisation skills.
- Proficient in Microsoft Office (Excel, Word, Outlook).
- Ability to manage multiple tasks in a fast‑paced environment.
At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organisation. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognise that promoting diversity is an essential component of our continuing pursuit for organisational success! #BGISUK
Skills Required
- Experience in a Contract Support, Helpdesk, or FM administrative role
- Previous experience overseeing or supporting a team
- Good understanding of financial processes, WIP, and reporting
- Familiarity with work order systems and purchase order processes
- Strong communication and organisation skills
- Proficient in Microsoft Office (Excel, Word, Outlook)
- Ability to manage multiple tasks in a fast-paced environment
What We Do
BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, BGIS manages over 50,000 facilities totaling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise. In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments. - BGIS is a global leader in integrated facilities management services. More than 600 million square feet of client portfolios spanning multiple markets including government, higher education, utilities, telecommunications, financial services, oil and gas, healthcare and information in the clouds. In addition to managing a diverse portfolio of office, retail, college, hospital and industrial assets, BGIS is a global leader in the management of data centers and other critical environments
