Lead Content Strategist (Contract)

Information Security Responsibilities

• Promote and enforce awareness of key information security practices, including acceptable use of information assets, malware protection, and password security protocols
• Identify, assess, and report security risks, focusing on how these risks impact the confidentiality, integrity, and availability of information assets
• Understand and evaluate how data is stored, processed, or transmitted, ensuring compliance with data privacy and protection standards (GDPR, CCPA, etc.)
• Ensure data protection measures are integrated throughout the information lifecycle to safeguard sensitive information

Role and Responsibilities

• Lead creation of detailed content strategy deliverables with limited oversight, including voice and tone guidelines, governance models and workflows, content models, taxonomies, information architecture and relationship documents, content audits & inventories, and research findings.
• Produce cohesive strategy, research, and design documents that contextually address business needs, user needs, and best practices.
• Facilitate discovery activities with limited oversight such as content workshops, stakeholder interviews, audits, expert reviews, competitive reviews, etc.
• Critique discovery research findings and apply findings as appropriate to the solution.
• Conduct research activities such as content testing, card sorting, taxonomy testing, persona development, and user journeys.
• Collaborate within multi-disciplinary teams to create innovative, best-in-class, customer-centric solutions.
• Contribute to the establishment of experience design standards, deliverables and methodologies within the organization.
• Mentor staff to create polished deliverables, improve presentation skills, and guide personal growth.
• Stay informed and share insights on digital best practices, trends, tools; participate in content strategy communities locally and nationally.
• Participate in the planning and tracking of content strategy activities and deliverables across projects and accounts.
• Substantially contribute to our culture and atmosphere, quality of work, and growth into the next generation of content strategists.

Preferred Qualifications

• 5-8 years of experience as a content strategy professional
• Demonstrable experience presenting work to clients, facilitating and leading workshops, and moderating stakeholder interviews
• Experience connecting content strategy activities to demonstrable user, business, and brand value
• Strong background in taxonomy, information architecture, human factors
• Ability to create and lead content audits, content inventories, information structures, governance plans, copy, sitemaps, taxonomies, content models, user journeys, and process flows
• Ability to manage several high-profile projects simultaneously 
• Consulting/agency experience is a plus
• Experience in user experience design and research activities (such as persona development, journey mapping, user flows, and wireframing) is a plus