Lead Consultant, Workday AMS Human Capital Management (HCM)

Company:Mercer

Description:

We are seeking a talented individual to join our Digital Transformation team at Mercer. This role will be based anywhere in the United States.

The Lead Consultant, Workday AMS Human Capital Management (HCM) and Strategy is a new position in Mercers Workday AMS Consulting organization. This role is designed to elevate the way we deliver Workday AMS by combining functional oversight, consultant enablement, and client facing thought leadership. The individual in this role will ensure quality and consistency by mentoring peers, serving as a SME and escalation points and taking direct leadership of complex cases. They will also develop strategic direction through thought leadership and alignment with Mercers broader Career and HR transformation offerings. In short, this role bridges execution, enablement and strategy.

We will count on you to:

• Triage incoming HCM tickets, confirming scope, accuracy, and ownership.

• Provide initial estimates and validate effort to ensure realistic client expectations.

• Monitor ticket progression across the HCM workstream for consistency with quality standards and timelines.

• Serve as the functional domain leader, providing guidance, enablement, and ongoing support to consultants.

• Mentor and coach team members, fostering skill development and knowledge sharing.

• Partner with Delivery leadership to ensure resource alignment within functional domains.

• Act as the escalation point and subject matter expert (SME) for complex or sensitive client issues.

• Assume direct ownership of high-impact or critical tickets when required.

• Collaborate cross-functionally with other domain leads to ensure seamless client support.

• Develop and deliver thought leadership content, including webinars, enablement guides, and best practice materials to support AMS clients.

• Contribute to Mercer AMS packages by driving proactive, one-to-many engagement models.

• Represent Mercer AMS in industry forums, release overviews, and knowledge-sharing initiatives.

• Liaise with Mercers Career business to align AMS functional expertise with broader Mercer offerings.

• Identify opportunities to expand client value through additional Mercer capabilities.

• Partner with Customer Success Managers (CSMs) to proactively identify retention and growth

What you need to have:

• Active Workday Certification in Workday HCM.

• 5+ years of experience as a certified Workday consultant at the level of a subject matter expert.

• 5+ years of post-production support for Workday HCM.

• Proven ability to mentor, coach, and enable consultants; experience serving as a subject matter expert or escalation point

• Ability to connect tactical AMS delivery with broader HR/technology transformation initiatives.

• Excellent written and verbal communication skills are essential

• Passion for exceptional customer service and customer collaboration

• Ability to successfully navigate client-facing situations and coordinate support resources

• Excellent written and verbal communication skills

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $24 billion and more than 90,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting [email protected].

The applicable base salary range for this role is $90,000 to $180,000.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

Applications will be accepted until:

February 27, 2026