Must Have Skills
(Top 3 technical skills only) *
1. Service Integration & Management (SIAM), Superannuation domain knowledge
2. Stakeholder management & Governance
3. ITIL
Senior Service & Incident Management
Nice to have skills
(Top 2 only)
1. Problem
analysis and resolution
2. Communication
and Collaboration Skills Strong ability to work collaboratively with
crossfunctional teams, including superannuation experts and other software
developers, to deliver highquality solutions.
Detailed Job Description:
experienced Senior Service Integration & Service Delivery Leader to oversee
mission-critical, high-availability services within regulated enterprise
environments. The role will be responsible for leading Service Delivery
Managers and multi-vendor SIAM teams, ensuring operational excellence across
Incident, Problem, Change, Release, Monitoring, and Vulnerability Management.
The successful candidate will drive service stability, major incident
management, continual service improvement, SLA/XLA governance, and service
transition activities while leveraging AI, automation, and modern cloud
technologies to optimize service delivery and business outcomes. Strong
stakeholder management, leadership of complex service ecosystems, ITIL
expertise, and a proven track record of delivering measurable operational
improvements are essential.
Skills Required
- Service Integration and Management (SIAM) experience
- Superannuation domain knowledge
- Stakeholder management and governance experience
- ITIL senior service and incident management expertise
- Problem analysis and resolution
- Strong communication and collaboration skills
- Experience leading Service Delivery Managers and multi-vendor SIAM teams
- Experience managing Incident, Problem, Change, Release, Monitoring, and Vulnerability Management
- Experience with major incident management, service stability, service transition, and continual service improvement
- Proven track record delivering measurable operational improvements
What We Do
XPT Software Australia Pty Ltd is a technology consulting and software services company serving clients across banking, financial services and insurance, telecommunications, mining, retail, energy, and manufacturing. It provides software development, IT management consulting, business analysis, project and program management, infrastructure support, and offshore development through onsite-offshore delivery. The company also works with cloud computing, big data, mobile applications, UI/UX, algorithms, and IoT.
