Imagine One Technology & Management is currently seeking a Lead Computer Support Specialist “contingent” on award of the associated work to the Imagine One Team. This position supports the U.S. Navy in Keyport, Washington.
The Lead Computer Support Specialist serves as intermediary between the team and upper management. Articulates assignments, plans subordinate work, trains, or arranges training, provides input to the supervisor on performance management and personnel administration.
Experience Requirements:
- minimum of four years of experience in the management and resolution of Tier 2 levels IT Support operations.
- Thorough knowledge in the configuration, deployment and troubleshooting Microsoft desktop Operating Systems, desktop productivity applications, desktop defense tools, Microsoft Active Directory account management and permissions, network connectivity troubleshooting.
CompTIA Security + and/or ISC2 SSCP, Current Microsoft Desktop OS Certification
Certification/Education Requirements: Current ITIL certification & Office 365 certification
Security Requirements: U.S. Citizenship and an ACTIVE Top Secret Clearance is required.
Imagine One offers a full package of benefits and competitive salary, excellent group medical, vision, and dental programs. 401K savings plan; $4K annual tuition reimbursement ($5K if pursuing an advanced degree); employee training, development, and education programs; profit sharing; advancement opportunities; and much more!
ISO 9001:2015, ISO 20000-1:2018, ISO 27001:2022
CMMI Development and Services - Maturity Level 3
CMMC Level 2 (C3PAO)
An Employee-Owned Business
EEO/vets/disabled
Skills Required
- Minimum four years of experience managing and resolving Tier 2 IT support operations
- Thorough knowledge of configuring, deploying, and troubleshooting Microsoft desktop operating systems
- Thorough knowledge of desktop productivity applications
- Thorough knowledge of desktop defense tools
- Thorough knowledge of Microsoft Active Directory account management and permissions
- Network connectivity troubleshooting experience
- CompTIA Security+ and/or ISC2 SSCP certification
- Current Microsoft Desktop Operating System certification
- Current ITIL certification
- Office 365 certification
- U.S. citizenship
- Active Top Secret security clearance
What We Do
Imagine One Technology & Management, Ltd. provides mission-critical support services to DoD and federal agency customers in the areas of program management, systems engineering, interactive training, information technology, logistics, test & evaluation, cyber engineering and International Programs Support. Our senior managers, with over 260 combined years of defense and industry experience, include US Navy officers, US Government senior executives and senior civilian professionals adept in delivering effective strategic planning and program execution advice to customers and industry partners. Imagine One is a rapidly growing employee-owned company.
