Lead, Community Manager

Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.  We also offer:

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off 
• Equity in a rapidly growing startup backed by top-tier VCs
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

Role Overview

As a Lead, Community Manager, you play a pivotal role in shaping and expanding how we show up in both internal and external community spaces. You bring a passion for connecting with service professionals (our Pros) where they already gather—whether on Reddit, Facebook, Discord, or other online platforms—and represent our brand with authenticity, clarity, and strategic intent. In this role, you guide a team to build meaningful relationships, amplify brand affinity, and identify opportunities for lead generation, upsells, and proactive support. You act as a connector between our Pros and internal stakeholders across marketing, sales, success, and support. With a keen sense of nuance, you know how to read a conversation, spot a moment, and elevate a voice.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:

• Lead and evolve the strategy for engaging with external communities where Pros and prospective Pros gather (i.e. Facebook groups, Reddit, Discord)
  
• Monitor internal and external platforms to proactively identify opportunities for engagement, lead generation, brand reinforcement, or customer support
  
• Collaborate cross-functionally to triage and route community-sourced insights or issues to the appropriate Sales, Success, Support, or Product teams
  
• Cultivate trust-based relationships with community members, moderators, and influencers to organically grow reach and relevance
  
• Represent the brand with consistency, warmth, and credibility across all community interactions
  
• Develop and share content that adds value to discussions and drives awareness of our offerings
  
• Coach and mentor Community Managers and Associates to build engagement strategies and drive results
  
• Use analytics and reporting tools to track engagement impact, identify trends, and inform ongoing strategy
  
• Support marketing initiatives with community-driven lead generation, user insights, and content amplification
  
• Stay informed on trends and best practices in community-led growth and external engagement

Qualifications:

• Bachelor’s degree in Marketing, Communications, Business, or a related field; or equivalent work experience
  
• 3+ years of experience in community management, social media, or digital engagement
  
• Demonstrated success engaging with online communities across multiple platforms (i.e. Facebook, Reddit, Discord)
  
• Experience in a SaaS or technology-driven company preferred
  
• Familiarity with CRM, social listening, and community engagement tools (i.e. Sprout Social, HubSpot, Khoros)

What will help you succeed:

• Strong communication and interpersonal skills with an ability to engage diverse audiences
  
• High emotional intelligence and the ability to read nuance in online conversations
  
• An agile and proactive mindset, comfortable navigating ambiguity and jumping into live conversations
  
• Light sales acumen and an instinct for identifying cross-sell or upsell signals
  
• Passion for representing the brand and elevating the voice of our Pros
  
• Collaborative spirit with a bias for action and a focus on delivering value

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.

Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.

We support more than 40,000 businesses and have over 1,800 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment.  We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. 

#LI-Remote

This role is open to candidates and the expected salary range for this role is $72,000 - $89,000 + Equity. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.