Location: Cambridge, UK – (Hybrid available within the UK with frequent visits to the studio in Cambridge)
Are you an enthusiastic player-first community expert ready to shape the future of one of the longest-running MMOs in gaming history?
As the Lead Community Manager for RuneScape, you’ll play a pivotal role in how we connect with our players, advocate for their voice, and help guide the game through an exciting new era. This is a rare opportunity to help shape a 24-year-old live game as it doubles down on high quality content, meaningful updates, and a player-first focus.
You’ll lead RuneScape’s community vision and strategy, helping to define how we engage with our audience, communicate major changes, and co-create the future of the game with our dedicated players. Sitting within the RuneScape Leadership Team, you’ll ensure player voice is heard, understood, and woven into every development decision we make.
What you’ll be doing:
- Own the community strategy and vision for RuneScape 3.
- Act as a key voice on the RuneScape Leadership Team, advocating for players and contributing to the game's direction and content roadmap.
- Build and lead clear processes for involving players in development decisions, both pre- and post-release.
- Establish regular, high-impact community touchpoints through livestreams, videos, social engagement, and more.
- Lead community health reporting and risk analysis, using both data tools and team insights.
- Manage and mentor two Community Managers, helping them to grow their capabilities and leadership potential.
- Work closely with Social Media Management & Marketing to support GTM campaigns, guide messaging and extend the reach of our player engagement touchpoints.
- Own budgets for Community Management teams and procurement of Creator Commissions
- Represent the RuneScape brand across a variety of formats including written, video, livestream, and live events.
- Become and/or maintain a deep expertise of the game as an active player.
What we’re looking for:
- Experience managing large-scale live service gaming communities.
- Proven experience of communicating with and achieving impact with Leadership teams.
- Strong experience building and owning community strategies and campaigns with measurable impact.
- Demonstrable knowledge and experience representing a major brand or title, including regular dialogue with the community.
- Understanding and experience of game development workflows and processes.
- Proven ability to report, translate and qualify community dialogue.
- Management or direct mentorship experience of other community managers.
- A strong grasp of gaming culture, community psychology, and live game dynamics.
What we offer:
When you join Jagex you can look forward to a generous Perks & Benefits package including:
- Private Healthcare, including Dental Plan.
- Minimum 6% Pension contributions.
- Employee Assistance Programme & onsite Counselling.
- Life Insurance.
- Discretionary annual performance bonus.
- Enhanced family leave policies from day 1.
- Flexible working hours.
- 25 days annual leave + Bank holidays & the option to buy/sell holidays + so much more!
About Jagex:
Jagex is a leader in developing and publishing deep, engaging online games that connect millions of players worldwide. Best known for the RuneScape franchise, which includes two of the world’s longest running and most successful MMORPGs, in Old School RuneScape and RuneScape, and the open-world survival crafting game, RuneScape: Dragonwilds; we have proven success in delivering immersive Forever Games and fostering strong player communities.
We strive to foster an inclusive workplace built on trust, autonomy, and a shared passion for creating forever games.
Our values guide everything we do: We Embrace Fellowship by collaborating and sharing openly. We Hone our Craft by always learning and improving; We Honour our Vows by being honest and transparent; We are our Customers’ Heroes by striving to understand our team & player needs, and We Seize The Day by making the most of every opportunity.
With over two decades of experience, and over 400 people in our team, we continue to innovate in live game development, leveraging data-driven insights, and a commitment to player-first game design. We have a diverse and talented team where creativity, collaboration, and community-driven game development drives everything we do.
As part of Jagex, you’ll have the opportunity to work on a globally successful franchise, contribute to exciting new projects, and be part of a company that hugely values both our employees and our players.
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What We Do
A leader in creating deep and engaging forever games on PC, Console & Mobile that empower our communities. Jagex was founded in 2001 and is today one of the UK’s biggest and most respected video game developers and publishers.
Famed for its flagship MMOs RuneScape and Old School RuneScape, Jagex has welcomed more than 300 million player accounts to its world and created a $1bn lifetime franchise revenue. Today the RuneScape franchise exists beyond running games in live operations; our titles are forever games that connect and inspire millions of players, with content and experiences both inside and outside of inexhaustible game worlds.
Both RuneScape and Old School RuneScape, on PC and mobile, offer ever-evolving, highly-active worlds and our community-focused development ethos empowers players to have a real say in how each game is shaped.
Jagex has added to its skill set with the acquisitions of Pipeworks and Gamepires in 2022, bringing our expertise to titles such as SCUM, helping to make SCUM a forever game. It also works with external partners on products such as Melvor Idle and This Means Warp; bringing these titles to new and existing audiences.
Jagex employs more than 600 people at its Cambridge headquarters and around the world at Pipeworks in North America, and Gamepires in Europe. We’re always on the hunt for talented people to work across the business, to help the company to achieve its goals.
